Adela Gonzalez
Rancho Cucamonga,CA
Summary
Ambitious and highly motivated to obtain a position in the company. Provide a high standard of customer service, keep with excellent standards of business and gain further work experience.
Overview
8
8
years of professional experience
Work History
Front Office, Patient Liaison, CPHW
Southern California Medical Center
El Monte, CA
05.2016 - 08.2021
- Interviews patients on daily basis to conduct prenatal medical histories, educational, psychosocial, and nutritional assessments
- Identify high-risk patients and refer them according to established protocols.
- Partnered with healthcare teams to address care plan management, development, and implementation.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Monitored and assisted patients through individual service plans.
- Daily patient registration and scheduling appointments.
- Medical History Documentation
Cashier/ Server
Toms Famous Restaurant
South El Monte, CA
05.2014 - 11.2015
- Prepared, issued bills, and accept payments
- Supervised staff during multiple shifts
- Restocked and organized merchandise in front lanes.
- Understood restaurant menu, limited-time offers, and promotions to answer guest questions.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Organized freezers, refrigerators, and storage rooms by receiving, recording, and moving food and beverage supplies and products.
Student Office Assistant
Rio Hondo College
Whittier, CA
08.2014 - 10.2015
- Attended incoming and outgoing calls
- Operated copy machine and fax machine
- Worked with Microsoft Word, PowerPoint, Excel, etc.
- Completed clerical tasks such as filing, organizing, copying, and distributing mail.
- Managed supplies, processed new orders, and maintained inventory organization for the team.
- Offered quality clerical support to department personnel.
- Assisted foster youth applying to the college, qualifying programs.
- Assist with choosing correct classes based on general/career goals.
- Became a strong advocate for foster youth and their education.
Education
Armed Security Guard Card - Security And Protective Services
West Point Security Training
El Monte, CA12.2021
Associate of Science - Administration of Justice
Rio Hondo College
Whittier, CA03.2017
High School Diploma -
Mary’s Academy
Tustin, CA05.2012
Skills
- Capable of Verbal and Written Communication
- Ability to efficiently work under pressure
- Time Management and Prioritization
- Organizational skills
- Bilingual English and Spanish
- Customer Service Management
- Handling Customer Complaints
- Team Building
- Friendly and Relatable
- Helpful and Service-Oriented
Timeline
Front Office, Patient Liaison, CPHW
Southern California Medical Center
05.2016 - 08.2021
Student Office Assistant
Rio Hondo College
08.2014 - 10.2015
Cashier/ Server
Toms Famous Restaurant
05.2014 - 11.2015
Armed Security Guard Card - Security And Protective Services
West Point Security Training
Associate of Science - Administration of Justice
Rio Hondo College
High School Diploma -
Mary’s Academy