Adela Granados
West Covina,CA
Summary
Detail-oriented Dental Receptionist with strong communication and clerical skills, bilingual in English and Spanish. Experienced in managing patient information using Dentrix, ensuring compliance with privacy regulations, and enhancing patient interactions through clear communication. Proven ability to schedule and confirm appointments, provide accurate information, and support team collaboration effectively.
Overview
21
21
years of professional experience
Work History
Dental Receptionist
Kids Western Dental
Los Angeles, USA
06.2011 - Current
- Scheduled and confirmed patient appointments according to office protocol, ensuring a smooth flow of patients.
- Informed patients of dental office procedures and policies, enhancing their understanding and compliance.
- Validated and updated patient information, maintaining accurate patient records in compliance with privacy regulations.
- Coordinated referrals to medical specialists, ensuring comprehensive patient care.
- Collected payments from patients at the time of treatment, ensuring accurate transaction processing.
- Advised patients on financial treatment plan options, facilitating informed decision-making regarding their care.
- Safeguarded patient privacy and confidentiality while managing sensitive information.
Customer Service
Continental Currency Services Inc.
Los Angeles, USA
11.2005 - 02.2008
- Delivered professional and courteous customer service to enhance customer satisfaction.
- Processed vehicle registration applications and regularly cashed checks, ensuring compliance with established policies.
- Maintained, calculated, received, balanced, and safeguarded cash and other negotiable items according to policies.
Education
General Education Diploma -
Belmont High School
Los Angeles, CABusiness Office Administration -
UEI College
Los Angeles, CAReferences
Available upon request
Timeline
Dental Receptionist
Kids Western Dental
06.2011 - Current
Customer Service
Continental Currency Services Inc.
11.2005 - 02.2008
General Education Diploma -
Belmont High School
Business Office Administration -
UEI College