Lea Chavez
Austin,US
Summary
Dedicated dental receptionist with over 8 years of experience in managing front desk operations, scheduling appointments, and handling patient inquiries. Strong communication, organizational, and customer service skills, with a focus on creating a welcoming and efficient office environment.
Overview
2026
2026
years of professional experience
Work History
Dental Receptionist
Toothbud Pediatric Dentistry
Bee Cave, Tx
2024 - Current
- Manage patient check-ins and check-out, improving efficiency and patient flow.
- Verify insurance benefits, ensuring accurate billing and submitting claims.
- Handle inquiries and addressing patient concerns.
- Coordinate with Nexthealth system for seamless scheduling and communication.
- Collect payments, maintaining precise financial records and updating patient records.
- Printed and audited end of day reports and corrected discrepancies.
Dental Receptionist
Blackburn Family Orthodontics
KATY
2023 - 2024
- Efficiently managed front desk operations, including patient scheduling, check-ins, and inquiries.
- Maintained accurate patient records and updated information in Cloud 9 software system.
- Responded to phone calls, text messages and emails promptly, addressing patient concerns and scheduling appointments.
- Assisted with billing inquiries and insurance verification processes, ensuring accuracy and timeliness.
- Submitted all Invisalign prescriptions through the Invisalign portal, ensuring accurate and timely processing for patients treatment.
- Utilized Excel spreadsheets to identify accounts requiring balance adjustments and promptly resolved discrepancies to ensure accurate financial records.
Dental Receptionist
Healthy Teeth Pediatric Dentistry
KATY
2021 - 2023
- Greeted patients in a welcoming manner, multitasked check in and check out procedures.
- Managed emails, referrals, Zoc doc appointments.
- Adeptly managed multi-line phone system, verified patient's eligibility and benefits with insurance companies.
- Handles all orthodontic payments, collected payments from patients at the time of treatment, presenting treatment plan and discussing financial options.
Dental Receptionist
Noble Smile
KATY
2019 - 2020
- Adeptly managed a multi-line phone system and pleasantly greeted all patients, multitasked check in and check out.
- Verified patient's eligibility and benefits with insurance companies.
- Maintained and managed patient records, confirmed upcoming appointments and went through recall lists to fill the schedule.
- Collected payment from patients at the time of treatment, assisted in presenting treatment plans.
- Managed office email and directed any corresponding emails to the doctor.
Dental Receptionist
Avenue Dental
HOUSTON
2017 - 2019
- Adeptly managed a multi-line phone system and pleasantly greeted all patients, verified patient's eligibility, benefits, claims and pre-determination status with insurance.
- Maintained and managed patient records in compliance with privacy and security regulations, confirmed upcoming appointments and recalls according to office protocol.
- Collected payments from patients at time of treatment, assisted with presenting treatment plans.
Sales Associate/Cashier
J. Crew
HOUSTON
2016 - 2017
- Developed positive customer relationships through friendly greetings and excellent service, organized racks and shelves to maintain the visual appeal of the store.
- Answered product questions with up-to-date knowledge of sales and store promotions, assisted customers in person and via telephone.
- Ensured superior customer shopping experience by addressing customers needs and concerns, helped drive sales goals and achieve monthly quotas.
Front Desk Agent
Holiday Inn Hotels
HOUSTON
2014 - 2016
- Greeted, registered and assigned guests to their hotel room.
- Verified that personal and payment information on guest accounts were accurate and complete, resolved service related problems in a timely manner, answered department telephone calls within two rings, using correct salutations and telephone etiquette.
- Posted charges for rooms, food, telephone calls etc. into the computer.
- Improved customer service ratings through exceptional customer service.
Education
High School Diploma -
George Bush High School
Sugar Land01.2014
Wharton County Junior College
HoustonSkills
- Customer Service
- Communications
- Insurance Verification
- Patient Scheduling
- Multi-line Phone handling
- Dental Terminology
- Patient Relations
- Multitasking
- Adaptability
- Billing
Languages
- Spanish
- English, Native
- Spanish, Highly proficient
Timeline
Dental Receptionist
Toothbud Pediatric Dentistry
2024 - Current
Dental Receptionist
Blackburn Family Orthodontics
2023 - 2024
Dental Receptionist
Healthy Teeth Pediatric Dentistry
2021 - 2023
Dental Receptionist
Noble Smile
2019 - 2020
Dental Receptionist
Avenue Dental
2017 - 2019
Sales Associate/Cashier
J. Crew
2016 - 2017
Front Desk Agent
Holiday Inn Hotels
2014 - 2016
High School Diploma -
George Bush High School
Wharton County Junior College