Adela Granados
West Covina,CA
Summary
Detail-oriented Dental Receptionist with strong communication and clerical skills. Bilingual in English and Spanish, adept at conveying important information clearly. Experienced in Microsoft Office and Dentrix, contributing to efficient team collaboration and enhanced patient interactions.
Overview
21
21
years of professional experience
Work History
Dental Receptionist
Kids Western Dental
Los Angeles, USA
06.2011 - Current
- Informed patients of dental office procedures and policies, enhancing their understanding and compliance.
- Assist patients to complete necessary forms and documentation.
- Validate and update patient information.
- Verify upcoming appointments according to office protocol.
- Monitored and maintained patient information using Dentrix.
- Maintained patient records in compliance with privacy and security regulations.
- Coordinated referrals to medical specialists to ensure comprehensive patient care.
- Collected payments from patients at time of treatment, ensuring accurate transaction processing.
- Advised patients on financial treatment plan options, facilitating informed decision-making regarding their care.
- Developed payment schedules with patients to accommodate their financial situations.
- Safeguarded patient privacy and confidentiality.
Customer Service
Continental Currency Services Inc.
Los Angeles, USA
11.2005 - 02.2008
- Regularly cashed checks and granted payday advances.
- Prepared bank deposits and re-deposits.
- Processed vehicle registration applications at the service counter.
- Verified money in the cash drawer and safe.
- Responsible for preparing bank deposits or re-deposits.
- Maintained, calculated, received, balanced, and safeguarded money and other negotiable items according to established policies and procedures to ensure validation of center assets.
- Delivered professional and courteous customer service to enhance customer satisfaction.
Education
Business Office Administration -
UEI College
Los Angeles, CA05.2011
General Education Diploma -
Belmont High School
Los Angeles, CA06.1998
References
Available upon request
Timeline
Dental Receptionist
Kids Western Dental
06.2011 - Current
Customer Service
Continental Currency Services Inc.
11.2005 - 02.2008
General Education Diploma -
Belmont High School
Business Office Administration -
UEI College