Maria Janet Julian Gonzalez
Georgetown,TX
Summary
Dynamic dental receptionist with proven expertise at Texas Capital Dental, enhancing patient satisfaction through effective appointment scheduling and insurance verification. Skilled in HIPAA compliance and adept at multitasking, I streamlined front desk operations, reducing wait times and fostering a welcoming environment for patients. Committed to delivering exceptional customer service and efficient office management.
Overview
5
5
years of professional experience
Work History
Dental Receptionist
Texas Capital Dental
Austin, TX
08.2018 - 06.2020
- Managed patient scheduling and appointment confirmations to optimize office efficiency.
- Assisted patients with insurance verification and financial arrangements, enhancing service experience.
- Coordinated communication between dental staff and patients, ensuring clarity of treatment plans.
- Maintained accurate patient records using dental management software for compliance and accessibility.
- Processed patient inquiries and resolved concerns promptly, improving customer satisfaction levels.
- Supported inventory management by tracking dental supplies and placing orders as needed.
- Implemented process improvements that streamlined front desk operations, reducing wait times for patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Helped patients complete necessary medical forms and documentation.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed patient billing processes for timely, accurate payments.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Ensured patient privacy by adhering to all HIPAA regulations during the collection, storage, and sharing of sensitive information.
- Expedited appointment scheduling through effective utilization of office management software systems.
- Improved patient understanding and compliance with treatment plans by explaining procedures and answering questions.
- Ensured compliance with health and safety regulations by maintaining up-to-date knowledge of best practices and conducting regular audits.
- Streamlined patient check-in and check-out processes, minimizing delays and enhancing overall experience.
- Addressed patient inquiries and concerns with empathy and professionalism, fostering trust and loyalty.
- Maintained clean, welcoming reception area, contributing to positive first impression for visitors.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
- Processed medical insurance claims and payments.
- Managed office bookkeeping with insurance billing and patient payments.
- Processed patient information and insurance claims accurately and efficiently.
- Managed patient scheduling and appointment confirmations to optimize office flow.
Food Runner
Jason Deli
Austin, TX
05.2015 - 08.2017
- Delivered food and beverages efficiently to ensure timely service during peak hours.
- Collaborated with kitchen staff to streamline order delivery process and improve workflow.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Assisted servers in fulfilling customer requests, contributing to high satisfaction levels.
- Offered product samples, answered questions and helped customers find items.
- Set up advertising signs and displays on shelves, counters and tables.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Monitored dining room and bar areas for signs of overcrowding.
- Established rapport with customers by providing friendly and attentive service.
- Arranged tables and chairs for special occasions and events.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Addressed customer complaints and inquiries to verify satisfaction.
- Provided attentive service and proactively assessed guest needs.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Assisted wait staff with timely food delivery and guest requests.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Assisted with bussing tables and cleaning up spills.
- Maintained positive and professional demeanor under pressure, contributing to pleasant dining environment.
- Streamlined food delivery process by organizing orders efficiently, reducing table wait times.
- Provided assistance to kitchen staff by preparing food items for delivery, streamlining service process.
- Contributed to menu knowledge, aiding customers with inquiries and improving their dining experience.
- Maintained cleanliness and organization in dining area, contributing to inviting environment.
- Managed food presentation before delivery, ensuring all dishes met quality standards.
- Monitored dining area to anticipate customer needs, enhancing overall dining experience.
- Assisted in training new food runners, improving team efficiency and service quality.
- Facilitated smooth communication flow between kitchen and dining area, ensuring timely order fulfillment.
- Ensured compliance with health and safety regulations during food handling and delivery.
- Increased customer satisfaction with quick and courteous food delivery.
- Supported waitstaff during peak hours, reducing wait times and improving service efficiency.
- Ensured accurate order delivery to customers, fostering positive dining atmosphere.
- Collaborated with kitchen team to correct any order discrepancies, ensuring customer satisfaction.
- Implemented feedback from customers and staff to improve service delivery processes.
- Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Trained new staff on operational procedures and restaurant standards for consistency in service quality.
- Implemented best practices for food safety and hygiene, adhering to health regulations.
Education
No Degree - N/A
Burnet Middle School
Austin, TXSkills
- Phone and email etiquette
- Excellent multitasking capability
- Appointment scheduling
- Payment processing
- Insurance verification
- Patient scheduling
- HIPAA compliance
- Data entry
- [Language] fluency
- Customer service
- Data entry software
- Prescription refills
Languages
Spanish
Native or Bilingual
Timeline
Dental Receptionist
Texas Capital Dental
08.2018 - 06.2020
Food Runner
Jason Deli
05.2015 - 08.2017
No Degree - N/A
Burnet Middle School