Yenisleydis Hernandez
Miami,FL
Summary
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Dental receptionist with a passion for delivering exceptional patient experiences. Experienced in managing front desk operations, scheduling appointments, and handling patient inquiries. Strong communication, organizational, and customer service skills, with a focus on creating a welcoming and efficient office environment.
Overview
1
1
year of professional experience
Work History
Dental Receptionist
Seduction Dental Cosmetic Center
Miami, FL
01.2024 - Current
- Greeted patients, provided them with necessary paperwork.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Collected payments from patients in accordance with established policies and procedures.
- Responded to inquiries from patients regarding their accounts or dental services offered.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Maintained master calendar and scheduled new appointments based on provider availability.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
Sales Associate
Macy's Estee Lauder
Miami, FL
- Phone etiquette
- Bilingual
- Upselling
- Helped customers find specific products, answered questions, and offered product advice
- Greeted customers and provided exceptional customer service
- Engaged customers in friendly, professional dialogue to determine needs
Call Center Representative
Seduction Cosmetic Center
Miami, FL
Customer Service Representative/Dispatcher
SFM Security
Miami, FL
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues
- Resolved customer complaints in a timely manner to ensure customer satisfaction
- Navigated through computer systems to review information and respond appropriately to callers
- Answered customer inquiries and provided accurate information regarding products and services
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Provided excellent customer service to resolve customer complaints in a timely manner
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
Education
High School Diploma -
South Miami Senior High School
Miami, FL06.2015
Skills
- Sales
- Direct sales
- Retail sales
- Phone skills
- Promotional support
- Customer services
- Communication skills
- Analytical thinking
- Time management
- Upselling
- Bilingual
- Dental staff support
- Phone and Email Etiquette
- Payment Processing
- Patient Scheduling
- Patient Services
- Front Office Management
Timeline
Dental Receptionist
Seduction Dental Cosmetic Center
01.2024 - Current
Sales Associate
Macy's Estee Lauder
Call Center Representative
Seduction Cosmetic Center
Customer Service Representative/Dispatcher
SFM Security
High School Diploma -
South Miami Senior High School