Stephanie Hernandez
Salt Lake City,UT
Summary
Professional dental care provider with strong background in clinical support and patient care. Known for excellent communication, patient management, and technical assistance during procedures. Dependable team player with focus on achieving positive outcomes and adapting to changing environments. Skilled in sterilization, radiography, scheduling, billing, and insurance management.
Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dental Receptionist
Holt Dental Center
West Jordan, UT
01.2024 - Current
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Followed up on denials, late payments, extensions and other special circumstances.
- Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
Dental Assistant/Receptionist
Wright Family Dental
Midvale, UT
08.2022 - 12.2023
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Processed eligibility and benefits verification and authorization requests.
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Researched and resolved billing discrepancies to enable accurate billing.
Retail Sales Associate
Old Navy
West Valley City, UT
11.2021 - 08.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
Grocery Stocker
Walmart
Magna, UT
10.2020 - 11.2021
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
- Answered customer questions and provided detailed product information.
Education
High school diploma - undefined
Cyprus High School
Magna, UTSkills
- Dental Assisting
- Retail management
- Cashier
- Dental Receptionist
- Stocker
- Sales
- Front Desk
- Retail sales
Certification
CPR Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Dental Receptionist
Holt Dental Center
01.2024 - Current
Dental Assistant/Receptionist
Wright Family Dental
08.2022 - 12.2023
Retail Sales Associate
Old Navy
11.2021 - 08.2022
Grocery Stocker
Walmart
10.2020 - 11.2021
High school diploma - undefined
Cyprus High School