Margaret Silverio
Ocala,FL
Summary
Organized Dental Receptionist with Dental Assisting experience. Providing detailed customer service, excellent patient care, and scheduling support. Well-versed liaison between patients, dentist and insurance providers, coding appropriately and managing coverage plans.
Overview
3
3
years of professional experience
Work History
Dental Receptionist
Cala Hills Endodontics
09.2022 - Current
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
Waitress
Flippers Pizzeria
02.2021 - 09.2022
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Auto Insurance Agent
Florida One Insurance Agency
06.2020 - 08.2020
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Generated quotes and proposals for clients to match individual needs.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Negotiated contracts with clients to establish best coverage with lowest cost.
Education
Associate of Arts - Biology
College of Central Florida
Ocala, FL12.2023
Skills
- Sterilizing Procedures
- Financial Plan Options
- Restoration Planning
- Understanding of Confidentiality Laws
- Adaptable and Flexible
- Calendar and Appointment Management
- Preparing Treatment Rooms
- Health and Safety Practices
- Computer Proficiency
- Patient Documentation
- Appointment Scheduling
- Dental Assisting
Languages
Spanish
Native or Bilingual
Timeline
Dental Receptionist
Cala Hills Endodontics
09.2022 - Current
Waitress
Flippers Pizzeria
02.2021 - 09.2022
Auto Insurance Agent
Florida One Insurance Agency
06.2020 - 08.2020
Associate of Arts - Biology
College of Central Florida
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