Viviann Saavedra
Loma Linda,CA
Overview
5
5
years of professional experience
Work History
Dental Receptionist
Sunny Kids Dental
Pomona, CA
02.2025 - Current
- Managed incoming phone calls and coordinated appointment scheduling for patients.
- Scheduled patient recall appointments and coordinated pending dental work. Organized follow-up check-ups for patients to ensure continuity of care.
- Facilitated patient greetings and check-in procedures upon arrival.
- Validated dental and medical insurance coverage for PPO plans.
- Delivered exceptional customer service by effectively addressing patient concerns and inquiries.
- Oversaw cleanliness and organization of front reception area.
- Processed and recorded customer payments efficiently.
Front Desk Receptionist
Children Dental World
San Bernardino, CA
06.2023 - 08.2024
- Managed incoming phone calls and coordinated appointment scheduling for patients.
- Scheduled patient recall appointments and coordinated pending dental work. Assisted patients in arranging their next check-up visits.
- Facilitated patient check-in process and greeted individuals upon arrival.
- Conducted verification of dental and medical insurance coverage for PPO plans.
- Delivered exceptional customer service by effectively addressing patient concerns and inquiries.
- Oversaw cleanliness and organization of front reception area.
- Processed and recorded customer payments efficiently.
Dental Assistant
Dr. Gill's Dental Office
Colton, CA
03.2023 - 05.2023
- Executed dental externship as a full-time student, fulfilling 170-hour requirement for dental assistant program.
- Established tray setup processes to ensure efficient workflow.
- Executed sterilization protocols for medical instruments to ensure safety and compliance.
- Facilitated chairside assistance to enhance patient comfort and streamline dental procedures.
- Assisted in conducting x-ray examinations to support diagnostic processes. Helped maintain equipment and ensure proper functioning for accurate imaging. Collaborated with healthcare professionals to facilitate patient care during imaging procedures.
Cashier
WaBa Grill
Loma Linda, CA
04.2021 - 12.2022
- Welcomed customers with a friendly and professional demeanor.
- Processed customer orders with accuracy and efficiency.
- Assisted in food preparation processes to ensure timely service.
- Processed and managed drive-thru orders efficiently.
- Executed end-of-shift register counts to ensure accurate financial reporting.
- Assisted in maintaining cleanliness and organization of workspaces. Restocked supplies to ensure availability for team members. Supported daily operations through effective inventory management.
Education
Dental Assisting (Certification) -
UEI College Riverside
Riverside, CA06.2023
High school diploma - undefined
Bayside Community Day
Moreno Valley, CA06.2021
Skills
- Front Desk
- Dental Assisting
- Time Management
- Communication skills
- Retail math
- Dental Receptionist
- Phone communication
- Customer Service
- Microsoft Outlook
- Windows
- Filing
- Patient interaction
- Multi-line phone systems
- Basic math
Languages
English - Fluent
Bilingual
Spanish - Fluent
CUST
- Willing to relocate: Anywhere
- Authorized to work in the US for any employer
Timeline
Dental Receptionist
Sunny Kids Dental
02.2025 - Current
Front Desk Receptionist
Children Dental World
06.2023 - 08.2024
Dental Assistant
Dr. Gill's Dental Office
03.2023 - 05.2023
Cashier
WaBa Grill
04.2021 - 12.2022
High school diploma - undefined
Bayside Community Day
Dental Assisting (Certification) -
UEI College Riverside