Summary
Overview
Work History
Education
Skills
Timeline
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Adela Martinez

Burlington,IA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, Excellent time management and problem-solving skills.

Overview

21
21
years of professional experience

Work History

Customer Service Representative

Winegard CO
12.2020 - Current
  • Wifi and 4G tech, helping customers connect Winegard wifi and 4G products to internet with their phone, tablet or computer
  • Working in fast-paced office environment, answer inbound support calls, and deliver outstanding customer experience
  • Offer exceptional customer service over the phone - everything from product setup to service activation and order entry
  • Gain and maintain broad understanding of Winegard products, focusing on mobile Wifi and 4G services
  • Answer high volume of phone calls
  • Maintain detailed and accurate call records
  • Identify, troubleshoot, and solve problems in moment while working with customers.

Production Worker

Tenneco
08.2014 - 12.2020
  • Audit product for defects
  • Making fast decisions if product is good or bad and fix product if needed
  • Pack out products and print labels using PLEX
  • Putting products in oven to cook and making sure are taken out in time
  • Stored products and materials in correct locations to reduce item losses
  • Running packaging machine, filling glue, filling cartons, and making sure machine stays running.

Manager

McDonalds
06.2003 - 08.2012
  • Assigned, prioritized and delegated tasks and responsibility to departmental employees
  • Coached and motivated team, driving sales and delivering exceptional customer service
  • Set up interviews and decided as a team whether to hire or not
  • Counted inventory and created truck orders Counted drawers, drop off and pick up deposits at bank.
  • Managed up to 20 people, enforce safety procedures, performance reviews, and scheduling.

Education

Associate In Arts (A.A.) In Accounting -

University Of Phoenix
Phoenix, AZ
08.2014

Skills

  • Teamwork
  • Detail-oriented
  • Organization
  • Time management
  • Leadership Skills
  • Accuracy
  • Active listening
  • Problem-solving
  • Adaptability
  • Computer skills

Timeline

Customer Service Representative

Winegard CO
12.2020 - Current

Production Worker

Tenneco
08.2014 - 12.2020

Manager

McDonalds
06.2003 - 08.2012

Associate In Arts (A.A.) In Accounting -

University Of Phoenix

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Adela Martinez