Judy O'Neill
Mountain Home,ID
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
The Kroger Company
Warner Robins, Georgia
10.2015 - 10.2019
- Supported customers in resolving product inquiries and addressing service-related issues.
- Processed transactions efficiently at checkout, ensuring customer satisfaction.
- Ensured cleanliness and organization of sales floor and checkout areas.
- Coordinated with team members to deliver exceptional shopping experience.
- Educated customers on promotions, loyalty programs, and store services to enhance their shopping experience.
- Resolved customer inquiries while providing accurate information about products and services.
- Facilitated rapid resolution of customer issues through exceptional service
- Built strong customer relationships, fostering loyalty and encouraging repeat business.
Education
Some College (No Degree) - Undeclared
Metropolitan State University of Denver
Denver, COSkills
- Customer satisfaction
- Strategic customer engagement
- Order management
- Quality assurance
- Dispute mediation
- Effective communication
- Comprehensive product understanding
- Multitask management
- Task prioritization
- Attention to detail
- Collaborative teamwork
- Teamwork
- Creative problem solving
- Dependability
- Prioritization skills
- Positive attitude
Accomplishments
Key liaison of the quarter and year 2023 Air Force Spouse Award
Timeline
Customer Service Representative
The Kroger Company
10.2015 - 10.2019
Some College (No Degree) - Undeclared
Metropolitan State University of Denver