Adela Rodriguez
Summary
Operations professional with proven ability to drive efficiency and optimize processes. Skilled in strategic planning, resource management, and continuous improvement. Strong focus on team collaboration and achieving results. Adaptable, reliable, and capable of leading initiatives to meet changing business needs.
Overview
10
10
years of professional experience
Work History
Multi-Specialty Operations Director
Nirvana Healthcare Management
03.2024 - Current
- Directed operational activities across multiple specialties, including the neurology department, ensuring exceptional care delivery and compliance across sites
- Spearheaded the creation and expansion of a teleclinic, leveraging advanced telehealth platforms to enhance accessibility, increasing patient reach by 40% and service availability from three to seven days weekly
- Led seven building managers and a remote team in optimizing scheduling, resulting in a 25% boost in outreach efficiency and a 20% rise in patient engagement scores
- Improved neurology workflows, increasing patient visits from 24 to 30 per provider, and implemented targeted care coordination strategies, achieving a 90% follow-up rate for EMG and VEEG tests
- Developed KPIs for appointment agents, increasing daily call volume by 40% and reducing no-show rates by 15%
Internal Medicine District Manager
Optum UnitedHealth Group
01.2022 - 03.2024
- Oversaw operations for six district sites, achieving a 15% increase in efficiency by aligning processes with strategic goals
- Implemented cross-functional initiatives in partnership with HR, IT, and finance departments, reducing bottlenecks by 12%
- Launched quality care initiatives that boosted annual wellness visits by 25% and improved patient satisfaction by 15%
- Facilitated seamless site establishment and operational readiness, achieving a 100% success rate for new openings
Operations Administrator
Americare Physical Therapy
02.2018 - 01.2022
- Led recruitment, training, and performance evaluations across four sites, reducing turnover by 25%
- Directed revenue cycle management, increasing claims revenue by 20% and reducing denials by 30%
- Ensured regulatory compliance, achieving 100% adherence to HIPAA, OSHA, and licensure requirements
Medical Billing Manager
Premier Urology Group
08.2014 - 02.2018
- Managed a team of six billing specialists, enhancing productivity by 15% through process improvements
- Implemented denial management strategies, reducing claim denials by 25% and improving appeal success rates by 20%
Education
MBA - Global Studies, Healthcare Administration
Kean University
Bachelor of Science - Business Administration and Management
Kean University
Skills
- Leadership & Operations
- Multi-Site Operations
- Strategic Initiatives
- Workflow Optimization
- Operational excellence
- Telehealth Innovation
- KPI Development
- Epic
- Data-Driven Decision-Making
- Standard operating procedures
- Staff management
- Staff training and development
Languages
Spanish
Native or Bilingual
Timeline
Multi-Specialty Operations Director
Nirvana Healthcare Management
03.2024 - Current
Internal Medicine District Manager
Optum UnitedHealth Group
01.2022 - 03.2024
Operations Administrator
Americare Physical Therapy
02.2018 - 01.2022
Medical Billing Manager
Premier Urology Group
08.2014 - 02.2018
Bachelor of Science - Business Administration and Management
Kean University
MBA - Global Studies, Healthcare Administration
Kean University
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