Adela Ybarra Carrillo-Garcia
Sanger,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
23
23
years of professional experience
Work History
Certified Nail Technician
Nails by Adela
Fresno, CA
06.2016 - Current
- Create manicures and pedicures
- Massage hands and feet
- Create gel and acrylic pedicures and manicures
- Greet clients in friendly manner while catering to each of their needs and wants.
Customer Service Representative
Internal Revenue Service
Fresno, CA
08.2022 - 12.2022
- Research and adjusted accounts accordingly
- Answering Customer Concerns
- Provide Taxpayer with Resources.
Care Provider
In-Home Supportive Services
Fresno, CA
08.2021 - 08.2022
- Transportation and accompaniment to medical appointments
- Household chores such as cooking, cleaning, and laundry
- Protective supervision.
Delivery Driver
Central Valley Snacks
Fresno, CA
03.2020 - 03.2021
- Meeting delivery deadlines
- Obtaining client or customer signatures when needed.
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
Tax Preparer
HR Block
Fresno, CA
01.2012 - 06.2012
- Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
- Compiled data from clients to accurately complete tax forms.
- Researched federal, state, and local laws to ensure compliance with regulations.
- Maintained accurate records of all client transactions and filings.
- Explained complex tax regulations in an easy-to-understand manner for clients' understanding.
- Provided guidance on financial decisions related to taxes.
Accounts Manager
American Warehouse
Fresno, CA
03.2001 - 02.2008
- Manage and oversee the daily operations of the accounting department including: Month and end-year process
- Accounts payable/receivable
- Coordinate and complete annual audits
- Improve systems and procedures and initiate corrective actions
- Meet financial accounting objectives.
Education
G.E.D -
Fresno Adult School
Skills
- Customer satisfaction measurement
- Paperwork Processing
- Call Management
- Inbound and Outbound Calling
- Complaint Handling
- Team Development
- Positive and professional
Timeline
Customer Service Representative
Internal Revenue Service
08.2022 - 12.2022
Care Provider
In-Home Supportive Services
08.2021 - 08.2022
Delivery Driver
Central Valley Snacks
03.2020 - 03.2021
Certified Nail Technician
Nails by Adela
06.2016 - Current
Tax Preparer
HR Block
01.2012 - 06.2012
Accounts Manager
American Warehouse
03.2001 - 02.2008
G.E.D -
Fresno Adult School