Karolyn Broadway
Bossier City,LA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
4
4
years of professional experience
Work History
Licensed Nail Technician
Prettie-N- Paint
12.2020 - Current
- Established loyal clientele through excellent customer service, listening attentively to preferences and addressing concerns promptly.
- Contributed to the overall success of the salon by consistently receiving positive client feedback, leading to increased referrals and repeat business.
- Assisted in marketing efforts to increase salon visibility, participating in local events and maintaining an active presence on social media channels.
- Educated clients on proper nail care techniques, recommending appropriate at-home maintenance products for long-lasting results.
- Implemented strict sanitation protocols for tools and equipment, reducing the risk of infection or contamination among clients.
- Oversaw schedule to manage appointments of new and existing clients.
Customer Service Representative
Teleperformance
04.2020 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Manicuring License -
Pat Goins Benton Road Beauty School
Bossier City, LA10.2021
Diploma -
Northwood High School
Shreveport, LA05.2019
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Payment Processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Call Center Operations
- Scheduling
- Follow-up skills
- Appointment Scheduling
- Documentation
- Team Development
- Recordkeeping strengths
- Complaint resolution
Timeline
Licensed Nail Technician
Prettie-N- Paint
12.2020 - Current
Customer Service Representative
Teleperformance
04.2020 - 01.2021
Manicuring License -
Pat Goins Benton Road Beauty School
Diploma -
Northwood High School
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