Adelaida Florez Pineda
St Louis,MO
Summary
- Enthusiastic Rehabilitation Counselor with 4 years of proven success in providing guidance and support to individuals with disabilities. Experience Veterans Service Experience Representative (VSR) with more than 5 years involving assisting veterans with benefits, providing customer service, and supporting daily operations in veteran-focused organizations of government agencies. Skilled in intervention processing claims to help veterans achieve and receive their benefits. Recognized for exceptional communication, production, quality and interpersonal skills, fostering strong relationships with veterans, claim processing, disabilities benefits and interpersonal teams. Successfully facilitated vocational and VSR successful jobs. Committed to promoting independence, economic and empowerment in individuals with disabilities. Experienced with veteran benefits administration and client support. Utilizes strong case management skills to provide comprehensive assistance to veterans. Knowledge of regulatory frameworks and ability to navigate complex systems effectively.
Overview
9
9
years of professional experience
Work History
Veterans Service Representative (VSR)
VA-Department of Veterans Affairs-Regional Benefit Office
St Louis, MO
01.2021 - Current
- Evaluated veteran benefits claims to ensure compliance with regulations and policies.
- Assisted veterans in navigating the application process for financial assistance and healthcare services.
- Collaborated with interdisciplinary teams to address complex veteran issues and service needs.
- Developed training materials to educate new staff on policies, procedures, and best practices.
- Analyzed case outcomes to identify trends and recommend improvements for service delivery.
- Assisted veterans and dependents in preparing forms and documents to present claims for benefits.
Program Support Assistant G6-Centralize Support
VA-Regional Benefit Office
St Louis, MO
08.2020 - 01.2021
- Coordinated scheduling and logistics for veteran benefit appointments.
- Processed claims and documentation with attention to detail and accuracy.
- Assisted in training new staff on office procedures and software tools.
- Maintained comprehensive records and databases for efficient information retrieval.
- Monitored compliance with government regulations in processing benefits applications.
- Facilitated workshops to educate veterans about available resources and services.
- Provided exceptional customer service when responding to inquiries from internal/external stakeholders regarding the program''s offerings or policies.
Work-Study-Education Department,
VA-Regional Benefit Office,
St Louis, MO
08.2017 - 09.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
Education
Master of Science - Master of Arts in Rehabilitation Counseling
Maryville University
St Louis, MO05-2020
Bachelor of Arts - Undergraduate Professional International Commerce
Universidad Cooperativa De Colombia
09-2010
Skills
- Disability evaluation
- Claims processing
- Benefits administration
- Interviewing techniques
- Attention to Detail
- Decision Making
- Flexibility
- Integrity/Honesty
- Interpersonal Skills
- Learning
- Reading Comprehension
- Reasoning
- Self-Management
- Stress Tolerance
- Teamwork
- Bilingual Spanish/English
Languages
Spanish
Native or Bilingual
Timeline
Veterans Service Representative (VSR)
VA-Department of Veterans Affairs-Regional Benefit Office
01.2021 - Current
Program Support Assistant G6-Centralize Support
VA-Regional Benefit Office
08.2020 - 01.2021
Work-Study-Education Department,
VA-Regional Benefit Office,
08.2017 - 09.2019
Master of Science - Master of Arts in Rehabilitation Counseling
Maryville University
Bachelor of Arts - Undergraduate Professional International Commerce
Universidad Cooperativa De Colombia