Adelainy Rodriguez
Cherry Hill
Summary
Detail-oriented professional with over 3 years of experience in customer service, sales, and business administration within automotive retail. Demonstrates strong organizational, communication, and problem-solving skills while effectively engaging clients. Experienced in fast-paced dealership environments, supporting sales processes and enhancing customer engagement through creative strategies.
Overview
4
4
years of professional experience
Work History
Certified Sales Consultant
Cherry Hill Imports/ Volkswagen
Cherry Hill
08.2025 - Current
- Guide customers through the full vehicle purchasing process, from initial consultation to final delivery.
- Managed and tracked client relationships through CRM systems, ensuring organized records of leads, appointments, and follow-ups.
- Conduct proactive client outreach and follow-ups to nurture leads and maintain a consistent sales pipeline.
- Demonstrate strong product knowledge of Volkswagen models, features, technology, and available financing options.
- Presented and reviewed pricing, payment structures, and financing options with customers, facilitating informed purchasing decisions.
- Deliver a personalized vehicle delivery experience, reviewing key features, technology, and ownership details with clients.
- Built long-term customer relationships through exceptional service and consistent communication.
Service Cashier/ Receptionist
Cherry Hill Imports/ Mercedes-Benz
Cherry Hill
12.2024 - 08.2025
- Greet and welcome all clients with a professional and friendly demeanor, ensuring a premium first impression that aligns with Mercedes-Benz brand standards.
- Finalized service transactions with speed and accuracy, ensuring a smooth checkout experience.
- Managed payment processing and client follow-up with accuracy, professionalism, and a focus on satisfaction.
- Collaborated closely with the service team to streamline client pick-up and ensure a smooth, efficient checkout process.
- Provide personalized assistance and clear communication to ensure each guest feels informed, comfortable, and well taken care of.
- Delivered a luxury-level customer experience by listening attentively to client needs and resolving any last-minute concerns.
- Support the service and sales departments by anticipating client needs, resolving concerns, and consistently maintaining a high level of customer satisfaction.
- Acted as the final point of contact for clients in the service and parts departments, providing them with clarity and confidence.
- Answer incoming calls, direct inquiries, and assist customers with service-related needs.
Business Development / Branch Marketing Specialist
Cross Country Mortgage
Deptford
08.2024 - 11.2024
- Executed social media content and marketing strategies, increasing brand awareness and generating new leads for the branch.
- Organized events to strengthen client relationships and attract new prospects, driving business growth.
- Collaborated with the team to implement client retention strategies, ensuring high satisfaction and fostering long-term relationships.
- Managed office tasks and provided administrative support, ensuring smooth day-to-day operations and a seamless client experience.
- Delivered exceptional experiences to existing and potential clients, enhancing customer loyalty and supporting business development.
Customer Service Representative
Home Depot
Cherry Hill
03.2023 - 05.2024
- Managed tasks such as replacing and adjusting orders, handling customer returns, answering calls, and addressing inquiries to enhance overall service delivery.
- Greeted and assisted customers to foster a friendly and seamless shopping experience.
- Collaborated with the store management team to identify opportunities for customer service improvements and developed strategies to enhance the overall customer experience.
- Created innovative solutions to resolve customer issues and inquiries, consistently ensuring a positive and memorable experience.
- Streamlined customer service processes, resulting in improved customer satisfaction and loyalty.
- Conducted training sessions for new customer service representatives, ensuring consistent, high-quality service standards across the team.
Sales Associate
Foot Locker LLC
Cherry Hill
01.2022 - 05.2022
- Delivered exceptional customer service by assisting shoppers in selecting and purchasing products tailored to their needs.
- Utilized strong product knowledge to recommend items that enhanced sales and increased customer satisfaction.
- Demonstrated in-depth knowledge of current fashion trends, offering tailored styling advice and product recommendations.
- Built lasting relationships with customers by providing a friendly, personalized shopping experience.
Education
High School Diploma -
Camden County Technical Schools
Pennsauken, NJ06-2022
Associate of Science - Business Administration
Camden County College
Blackwood, NJ03-2026
Skills
Communication Skills
Customer Service
CRM Management
Client Relationship Management
Problem Solving
Conflict Resolution
Decision Making
Multitasking and Organization
Time Management
Work in Fast-Paced Environments
Adaptability
Self-Motivation
Sales & Negotiation
Social Media Marketing
Fluent in English and Spanish
- Project management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Certified Sales Consultant
Cherry Hill Imports/ Volkswagen
08.2025 - Current
Service Cashier/ Receptionist
Cherry Hill Imports/ Mercedes-Benz
12.2024 - 08.2025
Business Development / Branch Marketing Specialist
Cross Country Mortgage
08.2024 - 11.2024
Customer Service Representative
Home Depot
03.2023 - 05.2024
Sales Associate
Foot Locker LLC
01.2022 - 05.2022
High School Diploma -
Camden County Technical Schools
Associate of Science - Business Administration
Camden County College