Adelcon Emile
136 Farner Ave ,NY
Summary
Experienced with coordinating and managing service operations to ensure optimal performance. Utilizes strong communication and organizational skills to streamline processes and enhance customer satisfaction. Knowledge of team collaboration and effective problem-solving to meet dynamic needs.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Bi Lingual Service Coordinator
Able Health Care Services
10.2023 - Current
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Coordinated and monitored service activities to confirm work met all requirements.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
Medical Records D & Assistant Staffing Coordinator
Ross Health Care Center
05.2016 - 01.2024
- Oversaw secure transfer of patient records to other health care providers to support requests and authorizations.
- Evaluated requests for information and maintained and tracked releases to comply with federal and state laws.
- Developed and implemented record storage and retrieval system to comply with record retention laws and maintain accessibility.
- Created and maintained safeguards against unauthorized access and use of computer-based medical records.
- Abstracted information from records as authorized or requested by insurance companies and other third-party payers.
- Managed temporary staffing assignments, increasing flexibility for departments during peak workloads or absences.
- Maintained accurate records of employee data, fostering better workforce planning and analysis.
- Provided guidance on benefits administration to both employees and management team members alike.
- Served as a valuable liaison between employees and management, promoting open communication and positive working relationships.
Certified Nursing Assistant
Ross Center For Health and Rehabilitation
05.2010 - 04.2016
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
Associate of Arts - Nursing
Suffolk Community College
Brentwood, NY03-2010
Skills
- Telephone communication
- Attention to detail
- Teamwork and collaboration
- Conflict resolution
- Decision-making
- Notetaking and documentation
- Team leadership
- Goal setting
- Problem-solving
- Multitasking Abilities
Certification
Interpreter skills because i am capable to speak in Creole, French, Spanish and English
Languages
Spanish
Professional Working
French
Professional Working
English
Professional Working
Creole
Native or Bilingual
Interests
- Dancing
- Pilates
- Passionate about balancing physical health with mental and emotional wellness
- Committed to improving personal fitness through regular participation in [sport]
- Gym Workouts
- Running
- Outdoor Recreation
- Gardening
- Enjoy hobbies that combine physical activity with outdoor exploration
- Adventure Travel
- Road Trips
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Food Tourism
Timeline
Bi Lingual Service Coordinator
Able Health Care Services
10.2023 - Current
Medical Records D & Assistant Staffing Coordinator
Ross Health Care Center
05.2016 - 01.2024
Certified Nursing Assistant
Ross Center For Health and Rehabilitation
05.2010 - 04.2016
Associate of Arts - Nursing
Suffolk Community College
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