Elizabeth Mendes
Orlando
Summary
Multifaceted leader with analytical and diligent approach to building and leading strong teams. Knowledgeable and dedicated customer service professional . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
26
26
years of professional experience
3
3
Languages
Work History
Bi-lingual Customer Service Ambassador
Top Talent USA
01.2024 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Assisted customers with product information, helping them make informed decisions and ensuring their needs were met.
- Maintained a high level of professionalism at all times, representing the company positively and consistently exceeding customer expectations.
- Mentored new hires during onboarding process, sharing best practices and helping them develop essential skills for success in their role.
- Responded to customer requests for products, services, and company information.
Professional Development
10.2023 - 11.2023
Tax Preparer
Tech Support Administrator
IAire LLC
02.2023 - 10.2023
- Maintained technical records for customers and updated internal databases to support document management.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel and contractors
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Travel organization for technicians, booking Hotel, flights and car rental.
- Updated documentation and produced reports
Cake decorator
Publix
10.2019 - 03.2023
- Everything related to decoration of cakes, desserts, Customer Service, Inventory.
- Provided exemplary customer service to 15 patrons daily in high-volume shopping center location.
- Managed material inventory and ordered new materials when needed.
- Precisely arranged display cases throughout workday to highlight finished products.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Handled phone calls regarding inquiries, cancelled orders and ordering conflicts.
- Operated cash register and handled cash, credit card and check transactions.
Pastry Bakery II
Disney
05.2018 - 12.2019
- Making desserts for different events run by one of Epcot’s Convention Centers.
- Prepared wide variety of goods such as cakes, cookies and tarts by following traditional and modern recipes.
- Managed Over 75 Guest per day.
Sales Manager
Corporacion SAI 888, C.A.
06.1998 - 12.2013
- Administrative management of everything related to special sales events, accounting, bank reconciliations, file, audit, employee management.
- Supervised sales team of 6 people, stepping in to support employees and deliver smooth sales processes for clients.
- Produced contracts, reports, letters, and proposals for clients.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Initiated new sales and marketing plans for product roll-outs, distribution and media strategy.
- Receiving cash, check and voucher of sales event, and process with bank
Education
High School Diploma -
Dr Enrique Toledo Trujillo High School
VenezuelaSome College (No Degree) - Human Resources Management
Cecilio Acosta College
Los Teques, VenezuelaNo Degree - Online Class Quick Bools Level 1 And 2
Orange County Library System.
Orange CountyNo Degree - Microsoft Word Level 1,2,3 And 4
Orange County Library System
Orange County No Degree - Microsoft Excel - Data Management
Orange County Library System
Orange CountyNo Degree - Microsoft Excel - Formulas & Functions
Orange County Library System
Orange CountyPayroll - Payroll
Kta Institute
Orlando, FL04.2023
Bookkeeping -
Kt Institute
Orlando, FL10.2023
Skills
- Employee training
- Adaptive, creative
- Management
- Verbal and written communication
- Sales Reporting
- Solution selling
- Coaching, mentoring
- Product , service sales
- Systems and software programs
- Analytical , Methodical
- Retail Sales Customer Service
- Shipping and Receiving Understanding
- Invoice Preparation and Processing
- Microsoft Excel
- Customer Service
- Booking travel for technicians
- Outlook
- Customer technical support
Languages
English
Professional Working
Spanish
Native or Bilingual
Portuguese
Elementary
Timeline
Bi-lingual Customer Service Ambassador
Top Talent USA
01.2024 - Current
Professional Development
10.2023 - 11.2023
Tech Support Administrator
IAire LLC
02.2023 - 10.2023
Cake decorator
Publix
10.2019 - 03.2023
Pastry Bakery II
Disney
05.2018 - 12.2019
Sales Manager
Corporacion SAI 888, C.A.
06.1998 - 12.2013
High School Diploma -
Dr Enrique Toledo Trujillo High School
Some College (No Degree) - Human Resources Management
Cecilio Acosta College
No Degree - Online Class Quick Bools Level 1 And 2
Orange County Library System.
No Degree - Microsoft Word Level 1,2,3 And 4
Orange County Library System
No Degree - Microsoft Excel - Data Management
Orange County Library System
No Degree - Microsoft Excel - Formulas & Functions
Orange County Library System
Payroll - Payroll
Kta Institute
Bookkeeping -
Kt Institute
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