Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Jesus Cantu

Summary

Detail oriented team player seeking a position with a dynamic organization that will utilize my meticulous nature, customer service focus & experience for mutual benefit.



Overview

13
13
years of professional experience

Work History

Bi-lingual Tele-Sales Customer Service Representative

CENTERPOINT ENERGY
07.2023 - Current
  • Duties in this role are to provide excellent customer service, troubleshooting, and promoting products and services to customers and meeting sales quotas.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Customer Service Representative

SBS FLOORS
04.2020 - 07.2023
  • Duties in this role include reviewing plans/paperwork for tile selections for custom homes, ordering materials and ensuring delivery/availability fits the construction schedule
  • Inventory control/ project monitoring / customer service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Analyst

CANOPY
10.2021 - 08.2022
  • Duties in this role were to review paperwork for the various types of mortgage products to ensure completeness and accuracy and data entry into the company’s system.
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.

Field Representative

QUIKTRAK
11.2018 - 10.2021
  • Primary duties were to perform different types of audits/inspections on various types of products for the financial industry
  • Take photos, report findings, prepare inspection reports.

Construction Project Manager

TEXAS PERMITS
03.2018 - 10.2018
  • Primary duties were to manage construction projects, ensure materials were onsite as needed, manage payroll, run plans to engineer and to city for review and approval
  • In charge of day-to-day office operations.

Inspection Department Technical Supervisor

BIVAC – BUREAU VERITAS
11.2010 - 03.2018
  • In this role, I supervised the activities of 300 field inspectors.
  • Conducted onsite audits for each inspector.
  • Managed inspection supplies
  • Ensured compliance to ISO17020
  • Prepared monitoring and probation reports
  • On Call 24/7
  • Enhanced team performance by providing comprehensive training programs and continuous support to technicians.

Education

Associates Degree -

MTI College of Business and Technology

Skills

  • Reliable
  • Team Player
  • Attention to detail
  • Leadership
  • Multitasker
  • Customer Service Focused
  • Resourceful
  • Audit/Inspection
  • Continuous Improvement
  • Translator
  • QA/QC
  • Problem Solver
  • Safety
  • Compliance
  • Training & Development
  • Flexible
  • QuickBooks
  • Due Diligence
  • SAP/CRM
  • TESOL
  • Flexible & Adaptable
  • Information Security
  • Product Knowledge
  • Scheduling
  • Data Collection
  • Complaint Resolution
  • Call Management
  • Data Entry

Languages

Bilingual English/Spanish (written & spoken) fluent.

References

  • Alejandro Ochoa, 281-571-1230
  • Mario Moran, 281-236-4099
  • Mark Waggoner, 713-249-7575

Timeline

Bi-lingual Tele-Sales Customer Service Representative

CENTERPOINT ENERGY
07.2023 - Current

Analyst

CANOPY
10.2021 - 08.2022

Customer Service Representative

SBS FLOORS
04.2020 - 07.2023

Field Representative

QUIKTRAK
11.2018 - 10.2021

Construction Project Manager

TEXAS PERMITS
03.2018 - 10.2018

Inspection Department Technical Supervisor

BIVAC – BUREAU VERITAS
11.2010 - 03.2018

Associates Degree -

MTI College of Business and Technology

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Jesus Cantu