Ruben Gomez
Austin
Summary
Dynamic Bi-Lingual Licensed Insurance Agent with a proven track record at Progressive, excelling in cross-selling strategies and customer relationship building. Adept in inventory control and employee training, I leverage strong communication skills to enhance client satisfaction and drive sales growth. Committed to delivering exceptional service and fostering team collaboration.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bi-Lingual Licensed Insurance Agent
Progressive
Austin
02.2024 - Current
- Remote multi-product insurance agent specializing in home insurance, auto insurance, and specialty insurance, including recreational vehicles, boats, etc.
- Conducted customer needs assessments to identify appropriate coverage levels and options.
- Identified opportunities for cross-selling additional policies or services to existing customers.
- Developed lasting relationships with clients through effective communication and trust-building.
- Provided guidance and support to less experienced agents during onboarding process.
Uber/Lyft Driver
Lyft & Uber
Austin
11.2020 - Current
- Rated 5 stars on both platforms having a total of around 3,000 rides.
- Picked up part time rideshare driving Friday/Saturday nights each week for an extra revenue income.
- Adapted to changing environments and diverse passenger needs effectively.
Commercial Driver
CapMetro
Austin
06.2023 - 02.2024
- Class B Commercial license
- Operated transit vehicles safely across designated routes
- Conducted pre-trip inspections and maintained vehicle cleanliness.
- Communicated effectively with dispatch regarding route changes or delays.
- Resolved passenger inquiries and concerns in a courteous manner.
FedEx Delivery Driver DOT
FedEx Express
Austin
10.2022 - 05.2023
- Delivered packages efficiently to residential and commercial locations.
- Maintained accurate records of deliveries and pickups using handheld devices.
- Assisted in training new drivers on company policies and procedures.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Assisted warehouse personnel in packing orders when necessary.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
Assistant Store Manager
Smart Pawn and Jewelry
Austin
09.2014 - 06.2022
- The core of the business is helping people
- PNL financial reporting monthly
- Thorough communication and problem solving
- ATF federal firearm background checks requiring 100% accuracy
- Scheduling including helping other stores and rotating schedules to accommodate
- Employee training on all levels
- Shrink/inventory control
- Loan analysis to determine quality and cost of vast varieties of goods from simple household electronics to diamond appraisals and firearm quality levels
- Cash handling, including bank deposits/withdrawals on sometimes daily occasions
- Jewelry and Firearm safety handling
- In store selling, online traffic flow, I also oversaw eBay sales for the store and trained our area in the process
- Started in entry level pawnbroker position and worked my way up to assistant manager position
FedEx Package Handler
FedEx Express
Austin
11.2016 - 05.2017
- Load and unload various freight containers of packages
- Worked overnight shift
- Fast paced working environment with little to no downtime
- Worked as a large team with one goal, that was to get the job done in a timely efficient manner
Cashier
Rudys Country Store and BBQ
Austin
03.2014 - 05.2015
- Delight guest with great order service
- Trained in various areas within the job like deliveries, large orders, and organized catering
- Company is a recipient of the 2010 Malcolm Baldrige National Quality Award
Education
High school diploma -
Crockett High School
Austin, TX06.2012
Skills
- Assistant manager experience
- Store management experience
- Scheduling
- Sales
- Computer skills
- Communications
- Merchandising
- Time management
- Mathematics
- Inventory control
- Customer service
- Computer repair
- Loss prevention
- Risk analysis
- Team building
- Employee training
- Insurance product expertise
- Insurance sales expertise
- Cross-selling strategies
Certification
- Air Brake Endorsement
- CDL B
- Driver's License
Languages
- Spanish
- English, Fluent
- Spanish, Fluent
Timeline
Bi-Lingual Licensed Insurance Agent
Progressive
02.2024 - Current
Commercial Driver
CapMetro
06.2023 - 02.2024
FedEx Delivery Driver DOT
FedEx Express
10.2022 - 05.2023
Uber/Lyft Driver
Lyft & Uber
11.2020 - Current
FedEx Package Handler
FedEx Express
11.2016 - 05.2017
Assistant Store Manager
Smart Pawn and Jewelry
09.2014 - 06.2022
Cashier
Rudys Country Store and BBQ
03.2014 - 05.2015
High school diploma -
Crockett High School