Melissa Hughes
Fairview Heights,IL
Summary
Results-driven Licensed Insurance Sales Agent with a proven track record in enhancing productivity and efficiency. Specializes in customer relationship management, policy customization, and risk assessment strategies. Known for strong communication skills and adept problem-solving abilities that drive sales success and client satisfaction. Aiming to leverage expertise in a dynamic environment to further elevate sales performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Licensed Insurance Sales Agent
AAA Auto Club Enterprises
Edwardsville, IL
07.2024 - Current
- Identified prospects via strategic outreach initiatives including cold calling and networking.
- Evaluated insurance necessities of clients, delivering personalized coverage recommendations.
- Cultivated enduring client relationships through outstanding customer service.
- Developed comprehensive knowledge of various insurance policies, including auto, home, life, health, and commercial lines.
- Utilized CRM software to track client interactions, manage leads, and maintain accurate records of policy details.
- Developed tailored insurance coverages meeting individual client expectations while maintaining regulatory compliance.
- Educated clients about policy features, exclusions, deductibles, premiums, claims processes, and other relevant information
- Demonstrated excellent communication skills when explaining complex insurance concepts in simple terms that were easily understood by the client.
- Guided clients on effective risk management strategies to decrease potential losses.
Area Sales Manager
Dillard's, Inc.
St. Louis, MO
08.2023 - Current
- Create innovative and strategic sales plans to meet company goals.
- Led a team of sales associates, providing coaching, training, and support.
- Identifies and builds new business opportunities, and develops relationships with future clients.
- Manages existing client accounts, ensuring customer satisfaction, and retention.
- Monitors sales performance metrics and provides regular reports to the management team.
- Collaborates with management and the visual department to develop effective sales strategies and promotional materials.
- Stays up to date with industry trends and competitor activities to identify potential market opportunities.
Center Lead
Victoria's Secret & Co.
Fairview Heights, IL
01.2023 - 08.2023
- Consistently a top 5 seller weekly within the sales district utilizing a personable approach with customers
- Trained employees to deliver a great customer experience through coaching, zoning, collaborative and exclusive selling between both Victoria Secret and Pink stores
- Established visual merchandising standards to manage both brand's visual appeal and presentation
- Collaborated with the sales leadership teams to facilitate effective communication and performance of the brand objectives between both stores
- Implemented new floor sets, provided support for new product launches, mentored new hires, and processed new shipment
Assistant Store Leader of Guest Engagement
Altar'd State
Richmond Heights, MO
12.2021 - 11.2022
- Lead operations required to accomplish all store performance objectives, including best-in-class guest service, sales goals, and assisted the store manager
- Analyzed and managed the use of weekly reports to monitor, assess, and share business outcomes and developed initiatives to drive sales
- Provided valuable customer care to visitors by fostering relationships, delivering product knowledge, and maintaining a spotless, well-kept store environment
Education
Bachelor of Science - Anthropology
Southern Illinois University
Edwardsville, IL05.2021
Skills
- Sales Management
- Guest Services
- Retail Management
- Direct Sales
- Management
- Sales
- Account Management
- Business Development
- Recruiting
- Assistant Manager Experience
- Store Management Experience
- Presentation Skills
- Pricing
- Mentoring
- Research
- Merchandising
- Upselling
- Branding
- Supervising experience
- Leadership
- Project management
- Communication skills
- Conflict management
Certification
- Driver's License
- Insurance Producer License
Timeline
Licensed Insurance Sales Agent
AAA Auto Club Enterprises
07.2024 - Current
Area Sales Manager
Dillard's, Inc.
08.2023 - Current
Center Lead
Victoria's Secret & Co.
01.2023 - 08.2023
Assistant Store Leader of Guest Engagement
Altar'd State
12.2021 - 11.2022
- Driver's License
- Insurance Producer License
Bachelor of Science - Anthropology
Southern Illinois University
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