Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terez Thomas

Akron,OH

Summary

Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Energetic customer service with strong time management skills who thrives in a fast-paced, dynamic environment.

Licensed Insurance Sales professional with proven track record in driving sales growth and client satisfaction. Skilled in policy analysis, client relationship management, and risk assessment. Strong focus on team collaboration and adaptability, consistently meeting and exceeding targets. Known for reliability, effective communication, and solutions-oriented approach.

Experienced with building and maintaining client relationships in insurance industry. Utilizes comprehensive knowledge of policy underwriting and risk management to provide tailored insurance solutions. Track record of achieving sales targets and enhancing customer satisfaction.

Overview

11
11
years of professional experience

Work History

Licensed Insurance Sales Agent

LendingTree Quote Wizard
12.2023 - 01.2025
  • Licensed insurance sales agent I took inbound calls making an environment comfortable and easy for the consumer, that way it didn’t seem like a call just to get there money taking but helping them get the information and coverage they need and deserve

Licensed Insurance Agent

National General Insurance
11.2021 - 11.2023
  • I'm a P&C licensed Insurance Agent who sales personal auto home rv and more

Customer Service Representative

Homesite Insurance
01.2019 - 09.2021
  • Inbound call center with significant insight on home insurance

Customer Service Representative

Progressive Insurance and Casualty
02.2018 - 02.2019
  • Answered a constant flow of inbound calls for information including billing, coverages, etc trained in various insurance programs including prorate owb and more

Inbound Sales Representative

Spectrum Cable
08.2016 - 11.2017
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Answered a constant flow of customer calls with up to [Number] calls in queue per minute.
  • Accurately documented, researched and resolved customer service issues.

Truck driver

Ohio National Guard
01.2015 - 02.2017
  • Inspected the truck for defects and safe operating condition before, during and after trips.
  • Inspected vehicle and immediately reported any defects to a supervisor.
  • Safely loaded and unloaded deliveries according to size of load and content description.

Warehouse Worker

Coca cola
04.2016 - 08.2016
  • Loaded products weighing up to [Number] pounds onto trailers for delivery.
  • Moved freight, stock and other materials to and from storage and production areas and loading docks.
  • Sorted cargo before loading and unloading.

Call Center Representative

DialAmerica
02.2014 - 01.2015
  • Described product to customers and accurately explained details and care of merchandise.
  • Politely assisted customers in person and via telephone.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

Education

Bachelor of Arts - undefined

Stark State College

High School Diploma - undefined

Kenmore High School
Akron, OH
01.2009

Skills

  • Customer service
  • Inside sales
  • RECEPTIONIST
  • Insurance sales
  • Research
  • Customer Care
  • Telemarketing
  • CSR
  • Financial services
  • Account management
  • Customer Support
  • Call Center
  • Multi-line
  • Data integrity
  • RETAIL SALES
  • Sales
  • Customer service
  • Multi-line phone operation proficiency
  • Familiarity with Key Performance Indicators
  • Strong problem solving aptitude
  • Persuasive speaker
  • Committed to maintaining data integrity
  • Adheres to customer service procedures
  • Insurance sales expertise

Timeline

Licensed Insurance Sales Agent

LendingTree Quote Wizard
12.2023 - 01.2025

Licensed Insurance Agent

National General Insurance
11.2021 - 11.2023

Customer Service Representative

Homesite Insurance
01.2019 - 09.2021

Customer Service Representative

Progressive Insurance and Casualty
02.2018 - 02.2019

Inbound Sales Representative

Spectrum Cable
08.2016 - 11.2017

Warehouse Worker

Coca cola
04.2016 - 08.2016

Truck driver

Ohio National Guard
01.2015 - 02.2017

Call Center Representative

DialAmerica
02.2014 - 01.2015

Bachelor of Arts - undefined

Stark State College

High School Diploma - undefined

Kenmore High School

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