Evelyn L Dublin
Omaha
Summary
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Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
GoHealthInsurance
222 West Merchandise Mart Plaza, Suite 1750, Chica
06.2024 - 05.2025
- Enhanced agency reputation through consistent provision of accurate, timely, and knowledgeable advice on insurance policies and regulations.
- Analyzed customer needs to provide customized insurance solutions.
- Educated clients on insurance policies and procedures.
- Monitored customer feedback and identified areas of improvement.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Managed a diverse book of business, adapting to changing client needs and maintaining expert knowledge of multiple lines of insurance products.
- Achieved high client retention rates by consistently delivering exceptional service and support throughout the policy lifecycle.
Licensed Insurance Agent
E Telequote Insurance
5659 Rio Vista Dr, Clearwater, FL 33760
05.2023 - 05.2024
- Managed a diverse book of business, adapting to changing client needs and maintaining expert knowledge of multiple lines of insurance products.
- Achieved high client retention rates by consistently delivering exceptional service and support throughout the policy lifecycle.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Maintained high standards of customer service by building relationships with clients.
Licensed Insurance Agent
Assurance IQ
10500 NE 8th Street, Suite 1450 Bellevue, WA 98004
07.2022 - 05.2023
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
- Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Increased policy sales by conducting thorough needs assessments and presenting suitable coverage options.
- Retained existing clientele by regularly reviewing their policies and recommending adjustments as needed to maintain optimal coverage.
- Generated new business opportunities via targeted marketing campaigns, resulting in increased lead generation and conversion rates.
Licensed Telesales Agent
UnitedHealth Group
Columbus, OH
03.2022 - 07.2022
- Servicing and consulting customers with enrollment into Medicare Advantage plans.
Customer Service Representative
UHG
San Antonio, TX
02.2017 - 05.2018
- Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
- First point of customer contact for general inquiries like pricing, products, scheduling etc.
- Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
Correctional Officer IV
TDCJ
Kenedy, TX
01.2013 - 01.2017
- Performs advanced correctional work involving the care and custody of offenders.
- Work involves the direct supervision of offender work groups in their daily assigned duties; preventing escapes; and maintaining discipline in conformance with strict rules, regulations, and standard operating procedures.
Education
Bachelor's - Fashion Merchandising And Management
FIT
New York, NY05.2001
Skills
- Customer Care
- Customer support
- Microsoft Word
- Front Desk
- Call Center
- Cash handling
- Inventory Control
- Welding
- Security
- CSR
- Insurance sales
- Guest services
- Assistant Manager Experience
- Supervising experience
- Multilingual
- Sales
- Home Care
- Payroll
- Surveillance
- Microsoft Office
- Management Experience
- Hospitality Experience
- Microsoft Outlook
- Conflict Management
- Typing
- Medicare
- Retail sales
- Computer skills
- Retail Sales
- Negotiation
- Communication skills
- Law Enforcement
- Adobe Acrobat
- HIPAA
- Store Management Experience
- Hospitality
- Merchandising
- Manufacturing
- Data Entry
- Bilingual
- Cash register
- Insurance sales expertise
- Client relationship management
- Client account management
- Client retention
- Client service
- Goal oriented approach
- Policy management
- Regulatory compliance
- Customer service
- Insurance sales strategy
- Customer follow-up
- Licensed insurance agent
- Client needs analysis
Certification
- Insurance Producer License
- First Aid Certification
- CPR Certification
- Life & Health Insurance License
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
Timeline
Licensed Insurance Agent
GoHealthInsurance
06.2024 - 05.2025
Licensed Insurance Agent
E Telequote Insurance
05.2023 - 05.2024
Licensed Insurance Agent
Assurance IQ
07.2022 - 05.2023
Licensed Telesales Agent
UnitedHealth Group
03.2022 - 07.2022
Customer Service Representative
UHG
02.2017 - 05.2018
Correctional Officer IV
TDCJ
01.2013 - 01.2017
Bachelor's - Fashion Merchandising And Management
FIT