Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Timeline
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Evelyn L Dublin

Omaha

Summary

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Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Licensed Insurance Agent

GoHealthInsurance
06.2024 - 05.2025
  • Enhanced agency reputation through consistent provision of accurate, timely, and knowledgeable advice on insurance policies and regulations.
  • Analyzed customer needs to provide customized insurance solutions.
  • Educated clients on insurance policies and procedures.
  • Monitored customer feedback and identified areas of improvement.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Managed a diverse book of business, adapting to changing client needs and maintaining expert knowledge of multiple lines of insurance products.
  • Achieved high client retention rates by consistently delivering exceptional service and support throughout the policy lifecycle.

Licensed Insurance Agent

E Telequote Insurance
05.2023 - 05.2024
  • Managed a diverse book of business, adapting to changing client needs and maintaining expert knowledge of multiple lines of insurance products.
  • Achieved high client retention rates by consistently delivering exceptional service and support throughout the policy lifecycle.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Maintained high standards of customer service by building relationships with clients.

Licensed Insurance Agent

Assurance IQ
07.2022 - 05.2023
  • Calculated quotes and educated potential clients on insurance options.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
  • Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
  • Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
  • Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Increased policy sales by conducting thorough needs assessments and presenting suitable coverage options.
  • Retained existing clientele by regularly reviewing their policies and recommending adjustments as needed to maintain optimal coverage.
  • Generated new business opportunities via targeted marketing campaigns, resulting in increased lead generation and conversion rates.

Licensed Telesales Agent

UnitedHealth Group
03.2022 - 07.2022
  • Servicing and consulting customers with enrollment into Medicare Advantage plans.

Customer Service Representative

UHG
02.2017 - 05.2018
  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

Correctional Officer IV

TDCJ
01.2013 - 01.2017
  • Performs advanced correctional work involving the care and custody of offenders.
  • Work involves the direct supervision of offender work groups in their daily assigned duties; preventing escapes; and maintaining discipline in conformance with strict rules, regulations, and standard operating procedures.

Education

Bachelor's - Fashion Merchandising And Management

FIT
New York, NY
05.2001

Skills

  • Customer Care
  • Customer support
  • Microsoft Word
  • Front Desk
  • Call Center
  • Cash handling
  • Inventory Control
  • Welding
  • Security
  • CSR
  • Insurance sales
  • Guest services
  • Assistant Manager Experience
  • Supervising experience
  • Multilingual
  • Sales
  • Home Care
  • Payroll
  • Surveillance
  • Microsoft Office
  • Management Experience
  • Hospitality Experience
  • Microsoft Outlook
  • Conflict Management
  • Typing
  • Medicare
  • Retail sales
  • Computer skills
  • Retail Sales
  • Negotiation
  • Communication skills
  • Law Enforcement
  • Adobe Acrobat
  • HIPAA
  • Store Management Experience
  • Hospitality
  • Merchandising
  • Manufacturing
  • Data Entry
  • Bilingual
  • Cash register
  • Insurance sales expertise
  • Client relationship management
  • Client account management
  • Client retention
  • Client service
  • Goal oriented approach
  • Policy management
  • Regulatory compliance
  • Customer service
  • Insurance sales strategy
  • Customer follow-up
  • Licensed insurance agent
  • Client needs analysis

Certification

  • Insurance Producer License
  • First Aid Certification
  • CPR Certification
  • Life & Health Insurance License

Personal Information

Work Permit: Authorized to work in the US for any employer

Languages

Spanish
Native or Bilingual

Timeline

Licensed Insurance Agent

GoHealthInsurance
06.2024 - 05.2025

Licensed Insurance Agent

E Telequote Insurance
05.2023 - 05.2024

Licensed Insurance Agent

Assurance IQ
07.2022 - 05.2023

Licensed Telesales Agent

UnitedHealth Group
03.2022 - 07.2022

Customer Service Representative

UHG
02.2017 - 05.2018

Correctional Officer IV

TDCJ
01.2013 - 01.2017

Bachelor's - Fashion Merchandising And Management

FIT

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