Marie Jean-Baptiste

• Delivered exceptional customer service by guiding clients through policy selection, coverage details, and claims processes.

Processed policy changes, renewals, and cancellations while ensuring compliance with state and federal regulations.

Upsold and cross-sold auto, home, and other insurance products to maximize client coverage and company revenue.

Consistently met or exceeded sales quotes

• Processing tickets, filing papers, and checking payroll to ensure drivers get paid in a timely manner, helping drivers check in loads, answers calls regarding shipments, and make calls to ensure orders are met

• Answering inbound & making outbound calls for debt Settlement Company, handling onboarding calls, and legal intake cases, updating payment information, outbound calls for settlement approvals, working off metrics to meet goals, and attending weekly meetings

• On the phone customer service interaction, client retention, offer products, using metrics to monitor progress