Zoviera Jobe
Arlington,TX
Summary
Versatile and goal-oriented professional with extensive experience in customer service and insurance sales, notably with Healthedly. Excelled in client relationship management and insurance product expertise, achieving high customer satisfaction levels. Skilled in QuickBooks and adept at fostering positive customer experiences, demonstrating a proven track record of financial and service excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
Healthedly
Richardson, TX
06.2023 - 12.2024
- Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services, and best practices.
- Responded to customer inquiries and problems to promote great service.
- Scheduled meetings with prospective clients to discuss available products and services.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
Collections Specialist/Accounts Receivable
Texas fire alarm
Dallas, TX
12.2022 - 05.2023
- Collections specialist
- Accounts receivable
- Payroll
- Also answered phones and some dispatching
Front Desk Receptionist
Don Herring Mitsubishi Irving
Irving, TX
01.2022 - 08.2022
- Data entry
- Filing
- Answering phones and title work
Customer Service Associate
Advanced Call Center Technologies, LLC
Dallas, TX
01.2021 - 05.2021
- Company Overview: Contract: Bank of America
- Data entry
- Customer service
- Contract: Bank of America
Customer Service Representative
AllianceRx Walgreens Prime
Irving, TX
09.2019 - 03.2020
- Medical call center and insurance verification
CUSTOMER SERVICE REP
Mobilexusa/Tridentcare
Carrollton, TX
10.2017 - 08.2019
- Inbound calls for mobile health services
- We dispatch chest rays ekgs etc to jails and Nursing homes
- We also do intake of personal info to put in orders
- We also deal with all radiology services
SERVER
Dave and Busters
Dallas, TX
02.2014 - 07.2016
- Perform serving, cleaning, or stocking duties in establishments, such as cafeterias or dining rooms, to facilitate customer service
- Set tables with clean linens, condiments, or other supplies
- Fill beverage or ice dispensers
- Stock cabinets or serving areas with condiments and refill condiment containers
- Locate items requested by customers
- Carry food, dishes, trays, or silverware from kitchens or supply departments to serving counters
- Host company personal parties
CUSTOMER SERVICE
Comcast cable
Carrollton, TX
04.2013 - 01.2014
- Check to ensure that appropriate changes were made to resolve customers' problems
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods
Education
High school or equivalent - Cosmetology Business
EVEREST COLLEGE
Dallas, TX10.2007
Skills
- Customer Service
- Customer Care
- Call Center
- CSR
- Customer Support
- Bartending
- Host/Hostess
- Serving Experience
- Bookkeeping
- Restaurant Experience
- Financial Report Writing
- Busser
- Accounts Receivable
- Guest Services
- Accounting
- Payroll
- Accounts Payable
- Auditing
- QuickBooks
- Medical Billing
- Sales strategy development
- Insurance sales expertise
- Insurance sales strategy
- Client relationship management
- Goal oriented approach
- Insurance product expertise
- Marketing initiatives
- Policy management
Certification
- TABC
- Food handler certificate
Additional Information
Very handy with computers, over 10 years customer service
Timeline
Licensed Insurance Agent
Healthedly
06.2023 - 12.2024
Collections Specialist/Accounts Receivable
Texas fire alarm
12.2022 - 05.2023
Front Desk Receptionist
Don Herring Mitsubishi Irving
01.2022 - 08.2022
Customer Service Associate
Advanced Call Center Technologies, LLC
01.2021 - 05.2021
Customer Service Representative
AllianceRx Walgreens Prime
09.2019 - 03.2020
CUSTOMER SERVICE REP
Mobilexusa/Tridentcare
10.2017 - 08.2019
SERVER
Dave and Busters
02.2014 - 07.2016
CUSTOMER SERVICE
Comcast cable
04.2013 - 01.2014
High school or equivalent - Cosmetology Business
EVEREST COLLEGE