Angel Smith
Blanchester,OH
Summary
Highly knowledgeable and dedicated customer service professional with extensive experience in the type industry. Solid team player with an outgoing and positive demeanor, establishing strong rapport with clients. Motivated by maintaining customer satisfaction and contributing to company success. Specializes in quality, speed, and process optimization, always striving for excellence. Articulate, energetic, and results-oriented approach with a deep passion for developing relationships, cultivating partnerships, and growing businesses. Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
16
16
years of professional experience
Work History
Licensed Insurance Agent
Salelytics
06.2024 - 09.2024
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Upsold additional products and services after identifying customer needs and requirements.
- Maintained high standards of customer service by building relationships with clients.
Customer Service Representative
Connexus Technology
03.2023 - 06.2023
- Addressed customer inquiries efficiently and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed steady stream of incoming customer inquiries promptly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
ClickList Clerk
Kroger
11.2022 - 04.2023
- Selected items from inventory by specific criteria such as number, size, color, quantity, and quality.
- Checked labels for accuracy.
- Informed supervisor of discrepancies, including incorrect item quantities, misplacements, and damaged goods.
- Referenced sheets for precise item selection and quantity determination.
- Streamlined order processing for faster turnaround by implementing an effective organization system.
- Reduced discrepancies in inventory records by regularly conducting audits and updating the database accordingly.
- Ensured smooth operation of ClickList department through careful scheduling, training, and oversight of team members.
- Increased team productivity through effective communication, collaboration, and task delegation among ClickList Clerks.
- Fostered a safe working environment by adhering to safety guidelines during order picking and packing processes.
Insurance Agent
Aflac
02.2023 - 03.2023
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
School Aged Childcare Worker
KinderCare Learning Centers
06.2021 - 11.2022
- Planned and led games, reading time and singing for groups of Number children.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Server
IHOP
09.2014 - 05.2018
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Produce Clerk
Kroger
05.2008 - 06.2012
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Checked for outdated and overripe grocery items and removed from inventory.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
- Provided exceptional customer service through active listening skills when addressing concerns or answering questions about specific products or preparation methods.
- Kept tidy and organized area to comply with cleanliness standards.
- Ensured compliance with food safety regulations by adhering to proper handling, storage, and temperature guidelines for all produce items.
- Increased sales with attractive displays that showcased seasonal fruits, vegetables, and promotional items.
- Inspected produce to update and adjust pricing information.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers in selecting the freshest produce by sharing knowledge on ripeness indicators and proper storage techniques.
- Maintained cleanliness of produce area, ensuring welcoming environment for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Animal Science
Live Oaks
Milford, OH05.2008
High School Diploma -
Milford Sr High School
Milford, OH05.2008
Skills
- Retail Sales Customer Service
- Stocking and Replenishing
- Active Listening
- Problem-Solving Ability
- Managing Multiple Tasks
- Money Handling Abilities
- Customer Service
- Order Fulfillment
- Client relationship management
- Client service
- Goal oriented approach
- Risk assessment
- Customer service
- Licensed insurance agent
- Client needs analysis
- Health insurance
- Client assessment
- Relationship building
- Critical thinking
- Data entry
- Customer complaint resolution
- Customer engagement
- Call center customer service
- HIPAA compliance
- Active listening
- Call center experience
- Complaint handling
- Professional telephone demeanor
- Follow-up skills
- Product knowledge
- Order processing
- Live chat support
Timeline
Licensed Insurance Agent
Salelytics
06.2024 - 09.2024
Customer Service Representative
Connexus Technology
03.2023 - 06.2023
Insurance Agent
Aflac
02.2023 - 03.2023
ClickList Clerk
Kroger
11.2022 - 04.2023
School Aged Childcare Worker
KinderCare Learning Centers
06.2021 - 11.2022
Server
IHOP
09.2014 - 05.2018
Produce Clerk
Kroger
05.2008 - 06.2012
High School Diploma -
Milford Sr High School
Animal Science
Live Oaks