Polite and professional Sales Agent successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Hi, I’m
Walter Thomas
Licencsed Sales Agent
Cape Girardeau,MO
Summary
Overview
20
years of professional experience
Work History
Independently EmployedCape Girardeau, MO
Licensed Insurance Agent
06.2021 - Current
Job overview
- Calculated quotes and educated potential clients on insurance options.
- Obtained underwriting approval by completing application for coverage.
- Recommended type and amount of coverage based on analysis of customers' circumstances using active listening and improvisational situation assessment
- Gained client's trust by exuding professionalism and conveying genuine concern for their problems
- Closed 17-20% of clients reached per day
- Showed ability to overcome objections, persuade clients to purchase policies and close deals.
- Discovered meaningful needs from apprehensive clients by diffusing doubt and being knowledgeable enough to convey trustworthiness
- Exceeded Sales Goals by >180% during Open Enrollment as New Agent
HICKORY FARMSCape Girardeau, MO
Direct Sales, SALES ASSOCIATE
11.2016 - 11.2019
Job overview
- Educated consumers and retail staff regarding products and services
- Commended for attitude, friendliness and helpfulness
- Gained great reputation at multiple retailers for enhancing overall shopper experience
- Led team in sales by contributing >18% of Overall Seasonal Sales Goal
- Sampled food to patrons to create new Leads and Business Opportunities
- Assisted team in exceeding 106% of Overall Seasonal Sales Goal for Hickory Farms and achieve top 3 in Sales for Region -2018
- Prepared merchandise for sales floor by pricing or tagging
- Engaged with customers to build rapport and loyalty
- Helped customers locate products and checked store system for merchandise at other sites
- Achieved aggressive daily quota of $600-2000 consistently
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line
- Strengthened Brand by providing reliable and consistent customer experience to loyal clients
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
TOYS “R” USCape Girardeau, MO
SALES ASSOCIATE
11.2016 - 01.2018
Job overview
- Made lasting impressions with teammates and supervisors through temporary offering
- Enrolled 10-20 clients per day for Store Credit Card
- Helped customers locate products and checked store system for merchandise at other sites
- Provided positive first impressions to welcome existing, new and potential customers
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
DePaul UniversityChicago, IL
Desk Receptionist
08.2004 - 06.2010
Job overview
- Proved successful working within tight deadlines and a fast-paced environment.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
Education
DePaul UniversityChicago, IL
B.S from Marketing, Sales Leadership
06.2012
University Overview
Skills
- Insurance Program Analysis
- Monthly Reviews
- Client Needs Analysis
- Quotes and Sales
- Underwriter Collaboration
- Vision and Dental Insurance
- Financial Needs Assessment
- Medicare Compliance
- Premium Collection
- Commission Calculation
- Call Center Customer Service
- Active Listening
- Retail Sales Customer Service
- Account Management
- Computer Proficiency
- Spreadsheets
- Prioritization
- Customer Relationship Management
- Google Docs
- Multi-Line Telephone Operation
- Cultural Sensitivity
- Complex Product Knowledge
- Report Preparation
- Microsoft Excel
- Microsoft Word
Hobbies
Hobbies
Hanging out with my growing family , journaling, YouTubing self-improvement and motivational videos, songwriting, movie & TV watching
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Business opportunities are like buses, there’s always another one coming.
Timeline
Licensed Insurance Agent
Independently Employed
06.2021 - Current
Direct Sales, SALES ASSOCIATE
HICKORY FARMS
11.2016 - 11.2019
SALES ASSOCIATE
TOYS “R” US
11.2016 - 01.2018
Desk Receptionist
DePaul University
08.2004 - 06.2010
DePaul University
B.S from Marketing, Sales Leadership
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