Dawn Sullens
Rainbow Insurance
Blackburn,USA
31
years of professional experience
Results-driven professional in insurance sales, known for exceptional productivity and efficiency in task completion. Skilled in client relationship management, policy customization, and market analysis. Excel at communication, problem-solving, and adaptability, leveraging these soft skills to meet and exceed sales targets consistently.
Licensed insurance professional with proven expertise in policy sales, client relationship management, and risk assessment. Skillful in navigating complex insurance products and regulations, ensuring clients receive optimal coverage. Strong focus on team collaboration, adaptability, and achieving measurable results in dynamic environments. Recognized for excellent communication, analytical thinking, and problem-solving abilities.
Work History
Licensed Insurance Agent
5 Months- Answered incoming calls to explain and tailor to their insurance needs
- Built strong relationships with clients, leading to high retention rates.
- Explained complex insurance policies in simple terms to prospective clients.
Licensed Insurance Agent
4 Months- Built strong relationships with clients, leading to high retention rates.
- Explained complex insurance policies in simple terms to prospective clients.
Personal Lines Producer
7 Months- Developed personalized insurance plans for clients based on individual needs.
- Conducted thorough risk assessments to identify client coverage gaps.
- Collaborated with underwriters to ensure policy accuracy and compliance.
- Educated clients on various insurance products and services available.
Virtual Chat Assistant
3 Years 3 Months- Virtual chat assistant. I take chats with people wanting T-Mobile phone service. I answer customer care questions and have a variety of duties that involve setting up phone service for customers.
- Maintained positive working relationship with fellow staff and management.
Retail Merchandiser
5 Years 2 Months- I set up new planograms, reset sections of the store, and take inventory of merchandise.
- Managed product displays to enhance visual appeal and customer engagement.
- Trained and mentored new team members on company merchandising policies and procedures.
Bindery Worker
5 Years 6 Months- I set up seven different small machines and run them. I also do hand work, collate with a company I can bring my books together, at a speedy pace.
- I am in charge of two or three other employees, I experience and use it to the fullest. I direct them on the job to get it done the fastest, but also accurate.
Shift Manager (Full-time)
15 Years 7 Months- I prepared food, take and make food orders, and handled concerns and complaints learning new things.
- I have great social skills and am liked by everyone.
Store Manager
9 Months- Maintained all operations of the store.
Sales Support Rep
2 Months- Responsible for connecting and disconnecting PCS wireless for business and personal accounts.
- I helped with publicizing promotions. Set up hierarchy accounts for businesses. Customer service in the store.
Office Clerk
7 Months- Responsible for organizing and calculating mileage logs for client transportation.
- Answer and direct incoming calls on multiline telephone system; data entry of client daily activities; filing of various medical, housing, and discharge documents.
Education
Bachelor of Arts - Criminal Justice, Psychology
Skills
Office Equipment
Shift Management
Food Preparation
Sales
Merchandising
Microsoft Excel
Customer service
Supervising Experience
Inventory Control
Debits & credits
Product knowledge
Problem solving
Sales Support
Multi-line Phone Systems
Store Management Experience
Planograms
Retail Sales
Microsoft Word
Retail Management
Cash Handling
Pricing
Salesforce
Relationship building
Customer service excellence
Customer follow-up
Licensed insurance agent
Quotes and sales
Upselling
Referral pipeline maintenance
Critical thinking
Customer complaint resolution
Customer referrals
Property and casualty insurance
Call center customer service
Timeline
Licensed Insurance Agent
Rainbow Insurance
01.2026 - 06.2026Read More
Licensed Insurance Agent
Freeway Insurance Agency
09.2025 - 01.2026Read More
Personal Lines Producer
Full Potential Solutions-Allstate
01.2025 - 08.2025Read More
Virtual Chat Assistant
Full Potential Solutions
09.2021 - 12.2024Read More
Retail Merchandiser
Driveline Retail Merchandising
05.2017 - 07.2022Read More
Bindery Worker
Modern Litho Print
09.2011 - 03.2017Read More
Store Manager
Main Street Trading Co
03.2003 - 12.2003Read More
Sales Support Rep
Sprint PCS Mobile Solutions
06.2001 - 08.2001Read More
Office Clerk
New Horizons Community Center
05.2000 - 12.2000Read More
Shift Manager (Full-time)
Sub Shop
06.1995 - 01.2011Read More
Columbia College
Bachelor of Arts from Criminal Justice, Psychology
Read More
Awards
Grace award 2023-09, Top sales agent 2023-02 T-Mobile
Personal Information
Willing To Relocate: Anywhere