Destanee Bullock
Tampa,FL
Summary
Compassionate and personable Licensed Health Insurance Agent driven to create remarkable and memorable customer experiences. Advanced understanding of customer needs with diligent attention to detail resulting in high levels of client satisfaction. Strong organizational and communication skills with the ability to learn and adapt quickly.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
Bloom Insurance Agency
Tampa, FL
09.2023 - Current
- Counseled prospects and policyholders on coverage, limits and regulations.
- Provided assistance with billing inquiries, payment processing, and customer service issues.
- Identified needs of clients promptly and efficiently.
- effectively explain the benefits of coverage
- Process client applications while adhering to the company policy and PHI compliance
- Provide information about Medicaid and Medicare
- Assist clients with premium payments
Fraud Detection Representative
PSCU
Tampa, FL
07.2021 - 09.2022
- Contacted customers and also respond to inbound calls from customers in order to address account questions and concerns
- Analyze debit and credit transactions to identify potential fraudulent activity and fraud trends via FDWC software
- Analyze transaction patterns and respond quickly to high-risk situations that appeared suspicious
- Identify changing fraud trends, document and report this information in timely manner to assist in reduction of fraud loss
- Verify account activity and take appropriate action to minimize potential fraud loss and card holder inconvenience while also managing and controlling calls
- Work with systems like Korbyt, FDR, NICE, Kronos, FDWC and -Workday to complete daily tasks and manage time and adherence.
Customer Service Representative
CVScaremark
Tampa, FL
11.2020 - 08.2024
- Answer incoming calls in order to assist patient's with getting their medication
- Process mediation delivery orders
- Review patients' cases to confirm the status of prior authorizations and accurate benefit information
- Update patient records and enter any necessary data into their account
- Answer patients' questions in regards to medication dosage and coverage
HR Coordinator
Dental Care Alliance
06.2019 - 07.2020
- Assist with all internal and external HR related inquiries and/or requests
- Direct HR related inquiries and distribute correspondence to the appropriate team member
- Maintain employees' personnel files
- Assist with performance management procedures
- Work with other departments or functions (payroll, benefits, doctor administration)459-3815 ↑
- Produce and submit reports on general HR activities
- Assist with ADHOC reporting and projects
- Maintain I-9 records and file accordingly
- Maintains human resources records by recording new hires, transfers, terminations, change in job classifications, merit increases, and tracking PTO
- Document human resource actions by completing forms, reports, logs and records
- Monitor unemployment claims by reviewing claims, substantiating documentation and requesting legal counsel review
- Maintain accurate and up to date licensure and certification on clinical team members
- Foster positive employee relations and perform customer service functions by answering employee's requests and questions
- Process department mail
Administrative Intern
Career Source/Dental Care Alliance
03.2019 - 06.2019
- Answer incoming phone calls, greet clients and assist them with unemployment questions and navigating job searches
- Email and call appropriate staff for client appointments
- Make copies, fax documents and scan confidential information into system for clients and staff
- Help setup meetings and prepare for events
- Assist with other administrative staff projects as necessary.
Education
High School Diploma -
Bowers/Whitley Adult & Community Center
Tampa, FL2017
Associate of Arts - Accounting And Finance
HCC
Tampa, FLSkills
- Strong Interpersonal skills
- Superior customer service skills
- Team Player
- Exceptional communication skills, both verbal and written
- Strong problem-solving and decision-making abilities
- Empathetic and patient with ability to handle challenging situations
- Ability to multitask and work in fast-paced environment
- Knowledge of office equipment such as printers and fax machines
- Proficient in Microsoft applications, Workday, NICE, Kronos, HealthSherpa and FDWC
- Ability to organize information, people or things in systematic way; able to establish priorities and meet deadlines
- Highley Self-Motivated and Disciplined
- 43 wpm
- Insurance Sales Strategy
- PHI and policy compliance knowledge
- Account Management
Certification
Health Insurance License
(Licensed in FL,DE,SC and NC)
Timeline
Licensed Insurance Agent
Bloom Insurance Agency
09.2023 - Current
Fraud Detection Representative
PSCU
07.2021 - 09.2022
Customer Service Representative
CVScaremark
11.2020 - 08.2024
HR Coordinator
Dental Care Alliance
06.2019 - 07.2020
Administrative Intern
Career Source/Dental Care Alliance
03.2019 - 06.2019
High School Diploma -
Bowers/Whitley Adult & Community Center
Associate of Arts - Accounting And Finance
HCC
Health Insurance License
(Licensed in FL,DE,SC and NC)
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