Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karva Roubonneau

North Lauderdale,FL

Summary

Esteemed Medicare Insurance Agent with excellent sales and communication skills and providing friendly service. Offers working knowledge of state coverage requirements and limitations. Highly skilled at performing needs analysis qualification assessments, fact checking and record keeping. Confident and committed to promoting positive customer outcomes through dynamic communication and exemplary engagement skills.

Overview

5
5
years of professional experience

Work History

Licensed Insurance Agent

Together Health
Fort Lauderdale, FL
06.2021 - Current
  • Assist Senior Citizens 65 and older obtain comprehensive Medicare Advantage plans, based on their needs and give genuine guidance to ensure they are getting the most benefits possible
  • Follow up with the clients, based on the election period that we’re in, to build a good of book business and so they can feel comfortable and confident that they have an agent.
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.

Supervisor Trial

Together Health
Fort Lauderdale, FL
06.2022 - 06.2022
  • Mentored newly hired employees taking calls as a floorwalker to ensure they are supported, becoming more comfortable in the process and confident.
  • Evaluated employee performance, coached and trained to improve weak areas. Submitted reports to upper management daily with observations to improve effectively.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Built rapport with the newly hires to get them comfortable with me to ensure approachability.
  • Displayed consistent, positive attitude to maintain motivation and patience.

Medicare Fronter

Insurance Pipeline
Fort Lauderdale, FL
03.2021 - 04.2021
  • Delivered prompt service to callers with enthusiasm, positivity and confidence,
  • Accurately collected their information to determine eligibility, complete thorough needs analysis to understand what the customer truly needs.
  • Answered constant flow of customer calls with minimal wait times.
  • Promptly responded to inquiries and requests from prospective customers.

Assistant Bakery Manager

The Fresh Market
Coral Springs, FL
09.2018 - 03.2021
  • Preparing and packaging baked goods for the sales floor while maintaining excellent time management.
  • Exceptionally serve customers our gourmet desserts of their choice, giving recommendations and making the customers feel heard and welcomed. Also cross-trained in the entire store to enhance versatility in all departments.
  • Received multiple positive surveys, feedback, awards and gift cards for my work ethic.
  • Personally giving my undivided attention to ensure they are satisfied while ensuring the bakery is running smooth under my supervision.

Apple Specialist

Teleperformance
North Lauderdale, FL
08.2018 - 09.2018
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Assisted them as long as they needed, gave step by step instructions and tips to make using their device easier while following Apple Compliance and providing legendary customer service.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly. Also provided them with a copy of the articles that helped resolve their issue for future reference.

Cashier

The Fresh Market
Coral Springs, FL
02.2017 - 07.2018
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Built rapport with customers to brighten up their day while making them feel welcomed and appreciated.

Education

High School Diploma -

Coconut Creek High School
Coconut Creek, FL
06.2018

Skills

  • Cake Decorating
  • Cleaning Experience
  • Food Preparation
  • Food Safety
  • Food Service
  • Packaging
  • Customer Service
  • Sales Experience
  • Cash Handling
  • Cashiering
  • Pricing
  • Retail Sales
  • Kitchen Experience
  • Marketing
  • Customer Service
  • Leadership Development
  • Computer literacy
  • Negotiation
  • Assistant Manager Experience
  • Coffee Experience
  • Customer support
  • Medicare
  • Sunfire
  • Salesforce
  • AHIP
  • Data entry
  • Customer support
  • Creative Thinking
  • Customer Satisfaction
  • Customer Interaction
  • Documenting Calls
  • Insurance Eligibility Verifications
  • Medicare Knowledge
  • Active Listening
  • Interpersonal Communication Skills
  • Analyzing Information
  • Needs Analysis

Timeline

Supervisor Trial

Together Health
06.2022 - 06.2022

Licensed Insurance Agent

Together Health
06.2021 - Current

Medicare Fronter

Insurance Pipeline
03.2021 - 04.2021

Assistant Bakery Manager

The Fresh Market
09.2018 - 03.2021

Apple Specialist

Teleperformance
08.2018 - 09.2018

Cashier

The Fresh Market
02.2017 - 07.2018

High School Diploma -

Coconut Creek High School

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Karva Roubonneau