Denise Burleson
Clarksville,TN
Summary
Skilled insurance agent with focus on customer service and policy management. Experience includes building client relationships, advising on coverage options, and maintaining up-to-date knowledge of industry changes. Strong problem-solving skills combined with ability to negotiate successfully have consistently contributed to team success. Noted for bringing creative solutions to complex situations in past roles.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Insurance Agent
Foundever
06.2023 - Current
- Educated customers on the importance of maintaining adequate insurance coverage.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
LNP Specialist
CBE Companies
Clarksville, TN
10.2022 - Current
- Succesfully ported phone numbers between Verizon and other carriers, both for incoming and outgoing transfers.
Customer Service Representative/Retention Specialist
Urbanex
Nashville, TN
03.2022 - 10.2022
- Scheduled for 8+ cities and managed all written communication
- Promoted from sales support to customer service representative, and subsequently to account retention within 2 months
- Achieved a wage increase of $3, reaching $18 in record time.
Assistant Manager
Burgerfi
Hendersonville, TN
10.2021 - 03.2022
- Acquired valuable skills by spending months in a different state to prepare for the launch of a new store
- Managed and improved the performance of four separate stores within a short timeframe, resulting in increased sales.
General Manager
Pbodys
Clarksville, TN
04.2021 - 09.2021
- Took responsibility for payroll management, staff supervision, inventory control, business licensing, and multitasking in diverse roles within the full kitchen setup.
Manager
Panera Bread
Clarksville, TN
10.2013 - 04.2021
- Responsible for ensuring money and food safety alongside supervision of employees
Education
Associate of Arts - Art
Johnson & Wales University
North Miami Beach, FL01.2011
High School Diploma - accounting
First Coast High School
Jacksonville, FL01.2009
Skills
- Cake Decorating
- Inventory Control
- Accounting
- Policy Knowledge
- Customer Service
- Problem-solving
- Flexibility
- Team Work
- Reliability
- Management
- Food Safety
- General Ledger Accounting
- Microsoft Excel
- Accounts payable
- Account Reconciliation
- Accounts Receivable
- Communication skills
- Payroll
- QuickBooks
- Bookkeeping
- Time management
- Typing
Certification
- ServSafe Food Handler
- Bartender License
- Food Handler Certification
Additional Information
Sentricon Termite Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Insurance Agent
Foundever
06.2023 - Current
LNP Specialist
CBE Companies
10.2022 - Current
Customer Service Representative/Retention Specialist
Urbanex
03.2022 - 10.2022
Assistant Manager
Burgerfi
10.2021 - 03.2022
General Manager
Pbodys
04.2021 - 09.2021
Manager
Panera Bread
10.2013 - 04.2021
Associate of Arts - Art
Johnson & Wales University
High School Diploma - accounting
First Coast High School
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