Lisandra Milan Rodriguez
Norman,OK
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. With vast experience in the field of tourist packages reservations and customer attention. Always focused in providing the best service to the client and achieve their satisfaction. Showcasing adaptability and communication skills. Highly-motivated and with the desire to take on new challenges.
Overview
14
14
years of professional experience
Work History
Reservations Agent
Big Planet Adventures Pyt Ltd.
Havana
01.2010 - Current
- Send booking confirmation to the customer.
- Coordinate special requests from guests such as room preferences or dietary requirements with relevant departments for optimal guest satisfaction levels.
- Provide customers with information about availability and pricing.
- Coordination of accommodation and extra services for each reservation.
- Reservation of domestic flights tickets.
- Arrival and departure transfers arrangements.
- Custom tours reservations.
- Follow up of reservations made by third parties and registration of payments information in the company's system.
Self Taught in Cakes Making and Decorating
Self-employeed
Havana
10.2019 - 03.2024
- Designed specialty cakes for weddings and birthdays.
- Prepared special creams and frostings for cakes and other dessert specialties.
- Utilized social media platforms to showcase completed projects.
- Handled phone calls regarding inquiries and last minute changes.
- Created a variety of decorations, including flowers, figurines, and other intricate details.
Education
Psychology
Facultad De Psicología. Universidad De La Habana
La Habana12-2022
Skills
- Patience and composure
- Customer service
- Tourism management
- Communication skills
- Microsoft Word
- Microsoft Excel
- Adaptability
- Psychological guidance
- Floral design techniques
- Cake decorating
- Theme cake creation
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Self Taught in Cakes Making and Decorating
Self-employeed
10.2019 - 03.2024
Reservations Agent
Big Planet Adventures Pyt Ltd.
01.2010 - Current
Psychology
Facultad De Psicología. Universidad De La Habana
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