Angelo Daconto
Nashville,TN
Summary
Adept at fostering memorable experiences and enhancing customer satisfaction, I leveraged exceptional communication and presentation skills at Big Willies Paddle Board Adventures. My background in both hospitality and construction, including expertise in safety consciousness and finish carpentry, contributed to innovative solutions and a significant increase in visitor satisfaction. Enthusiastic tour guide with passion for cultivating unforgettable travel experiences. Excellent historical knowledge of Nashville with excellent organizational and public speaking skills. Skilled storyteller favored by guests for talent to weave stories and history of sites and venues into entertaining monologue. Detail-oriented Tour Operator with a passion for sharing the history of Nashville with guests. Drives sales through excellent customer service skills. Adept with coordinating payments. Educated tourism professional with love of all things artsy. Highly adept at creating entertaining scripts and well-versed in marketing.
Overview
6
6
years of professional experience
Work History
Tour Guide
Big Willies Paddle Board Adventures
04.2024 - Current
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
Bartender/Restaurant Server
Il Forno Pizzeria & Ristorante Italiano
04.2022 - 12.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Kept bar presentable and well-stocked to meet customer needs.
Lead Carpenter
TN Design and Construction
03.2018 - 06.2023
- Completed installations of building structures, trim, flooring, and cabinetry.
- Led garages, residential homes, and addition projects to completion.
- Conducted thorough final inspections of completed projects to assure adherence to specifications and industry standards.
- Enhanced team productivity by implementing efficient project management strategies and prioritizing tasks.
- Optimized workflow by assigning tasks based on individual skills, ultimately enhancing overall team performance.
- Earned a reputation for exceptional craftsmanship by consistently exceeding client expectations in both design and functionality aspects of projects.
- Contributed significantly towards the company''s growth through diligent work ethic coupled with an unwavering commitment towards excellence.
- Developed strong relationships with clients, leading to repeat business and referrals from satisfied customers.
- Planned and executed work with proper tools and materials to maximize productivity.
- Resolved issues as they arose during projects, utilizing critical thinking skills and effective problem-solving techniques for quick resolutions.
- Maintained clean work sites, minimizing disruptions to surrounding areas during construction projects.
- Mentored junior carpenters, providing guidance on best practices and improving their skill sets.
- Delivered custom-built solutions tailored to client needs by leveraging advanced carpentry skills in various construction techniques.
- Collaborated with architects and designers to ensure accurate execution of blueprints and specifications.
- Followed established job site safety regulations and maintained safe and clean work area.
- Completed precise joining and high-quality finish work by properly anchoring and bracing structures.
- Installed paneling on walls to deaden sound, complete decorations, or absorb shock based on individual customer requirements.
- Demonstrated close attention to detail to verify quality and accuracy of work.
- Planned projects by identifying necessary equipment, tools, and required assistance.
- Read and interpreted blueprints to follow specifications of projects.
- Collaborated with other construction workers to coordinate projects and streamline process.
Education
Associate of Arts - Marketing
Middle Tennessee State University
Murfreesboro, TNSkills
- Public Speaking
- Presentation Skills
- Safety Consciousness
- Creative solutions
- Worksite safety
- Finish Carpentry
- Proficiency with Hand/ power tools
- Customer Service/ Satisfaction
- Clean work space
Timeline
Tour Guide
Big Willies Paddle Board Adventures
04.2024 - Current
Bartender/Restaurant Server
Il Forno Pizzeria & Ristorante Italiano
04.2022 - 12.2023
Lead Carpenter
TN Design and Construction
03.2018 - 06.2023
Associate of Arts - Marketing
Middle Tennessee State University
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