Jesenia M. Aquino
Pittsburgh,PA
Summary
I am looking for a job position to develop myself personally and professionally. I want to secure a position where it is possible to expand my knowledge, use my skills and contribute positively to the company.
Overview
2024
2024
years of professional experience
1
1
Certification
Work History
Tour Guide
Puerto Rican Culture
01.2012
- Planned itineraries
- Familiarized with the layout and history of the exposition.
Receptionist
AmeriCorps San Juan Resiliente
1 1 - 07.2023
- Making meeting about disaster recovery
- Helping communities of San Juan
- Community labor diversities people of San Juan, – (Movimiento para el alcalde de Vida Independiente)
- 2023 -
- Office Works (Documentation & Document Archive)
- Impact of community with disabilities
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
Recepcionist
Movimiento Para El Alcance De Vida Independiente
01.2022 - 09.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Assistant
Aquino’s Enterprises
01.2013 - 01.2021
- Provided & Assisted customers with information about the items
- Kept track of inventory
- Recommended items based on the necessities of clients.
Advocate
Oficina De Protección Y Defensa De Personas Con Impedimentos
07.2023 - Current
- Delivered friendly service and offered expert support in every interaction.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Maintained positive relationships with community to build and nurture dynamic partnerships.
- Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
Education
Bachelor - Humanities / Tourism
Universidad De Puerto Rico
Carolina05.2012
Master’s - social science, Caribbean Archaeology
Puerto Rican
05.2016
Master’s - Social Science MAY
University of Puerto Rico
2025
Skills
- Conflict resolution
- Strong interpersonal skills
- Leadership
- Effective team player
- Public speaking skills
- Emergency Response
- Tour Brochure Distribution
- Answering Client Questions
- Handling Payments
- Public Speaking
- Team Meetings
- Mentoring
- Crisis Management
- New Student Orientation
- Staff Guidance
- Conflict Mediation
- Guided Museum Tours
- Safety Procedures
- Facility Tours
- Business Expertise
- Cash Handling
- Plan Tour Routes
- Presentation Skills
- Team Member Collaboration
- Sales and Merchandising
- Research
- Special Needs Clients
- Local History
- Student Recruiting
- Guest Satisfaction
- Tourism Management
- Educate Visitors
- Community Events and Activities
- Local Arts and Culture
Certification
Leading Diverse Teams & Organizations – University of Michigan
Economic and development government department of Puerto Rico – Puerto Rico
Tourism Company
Ambiental Institute of Puerto Rico – COTICAM
Junior Ranger – Archaeology Day
Associate Member – American Counseling Association
Associate Member – The World Tourism Association for Culture and Hertiage
CERT- Community Emergency Response Team-FEMA
Biblical archaeology- Moriah College
Femininis in the Bible - Moriah College
Arts and Heritage Management - Università Commerciale Luigi Bocconi Jun
INCLUDING PEOPLE WITH DISABILITIES & OTHERS WITH ACCESS &
FUNCTIONAL NEEDS IN DISASTER OPERATIONS / IS-368 - FEMA
Natural Disaster Awareness for Community Leaders AWR- 310 -National Disaster Preparedness Training Center In collaboration with Department of Homeland Security Federal Emergency Management Agency
Languages
English
Intermediate (B1)
Spanish
Advanced (C1)
Timeline
Advocate
Oficina De Protección Y Defensa De Personas Con Impedimentos
07.2023 - Current
Recepcionist
Movimiento Para El Alcance De Vida Independiente
01.2022 - 09.2022
Assistant
Aquino’s Enterprises
01.2013 - 01.2021
Tour Guide
Puerto Rican Culture
01.2012
Bachelor - Humanities / Tourism
Universidad De Puerto Rico
Master’s - social science, Caribbean Archaeology
Puerto Rican
Master’s - Social Science MAY
University of Puerto Rico
Receptionist
AmeriCorps San Juan Resiliente
1 1 - 07.2023