Chavon irwin

i was in charge of asking people to donate to saint jude children and setting up their accounts, or updating accounts

• Achieved high customer satisfaction ratings through attentive listening and tailored solutions.
• Managed inbound sales calls, effectively addressing customer inquiries and promoting products.
• Collaborated with team members to share best practices and enhance overall performance.
• Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
• Exceeded monthly sales targets through persuasive communication skills and product knowledge.
• Increased customer satisfaction by efficiently handling inbound calls and addressing customer inquiries.

i was in charge of taking cake orders, decorating cakes, and freezer i also stocked bakery shelf areas each shift

• Collaborated with team members to streamline cake decorating processes, enhancing overall efficiency.
• Designed and decorated custom cakes for special occasions, ensuring alignment with customer specifications.
• Responded promptly to customer inquiries regarding cake options and special requests, delivering excellent service.
• Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
• Kept work area safe and sanitized by washing utensils, tools, and countertops.
• Improved bakery sales by creating innovative cake designs for holidays and special events.

i started off as a team member for two years then became a shift lead

• Implemented inventory management practices to optimize stock levels and reduce waste.
• Trained and mentored team members on service standards and operational procedures.
• Supervised daily operations to ensure compliance with health and safety regulations.
• Monitored performance metrics, driving initiatives for enhanced customer satisfaction.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.