Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Hi, I’m

Gerald Brent Lamm Jr

New Bern,North Carolina

Summary

Upbeat, communicative, and customer-focused individual with talent for engaging conversations and building rapport. Possesses solid understanding of customer service principles and strong skills in active listening and problem-solving. Dedicated to driving sales and enhancing customer satisfaction through personalized service.

Overview

8
years of professional experience
1
Certification

Work History

Aucera

Call Center Agent, Inbound Sales
06.2022 - 11.2024

Job overview

  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Conducted follow-up calls with customers to ensure satisfaction and gather valuable feedback for continuous improvement efforts.
  • Reduced average call handling time by quickly assessing customer needs and providing concise information or solutions as needed.
  • Participated in ongoing training programs to enhance product knowledge and stay current on industry trends or changes in policies and procedures.

Bosch

Assembly Worker
02.2019 - 02.2020

Job overview

  • Followed detailed assembly instructions, processes, and procedures.
  • Completed assigned tasks quickly to decrease production time.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Exhibited strong multitasking abilities, successfully managing multiple assembly tasks simultaneously while maintaining focus on quality and productivity.

Craven Community College

Gym Receptionist
05.2017 - 08.2019

Job overview

  • Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
  • Provided accurate information regarding gym services, how to safely exercise, and having students and staff fill out a waiver to work out.
  • Enhanced gym member experience by providing exceptional customer service at the front desk.

Education

Craven Community College
New Bern, NC

Associate of Business Administration from Business Administration
12-2025

University Overview

  • Completed AP course in [Subject] Annotated Bibliography.

  • Professional Development: [Subject] Certificate in Banking
  • Certificate in Customer Service

Skills

  • Goal oriented
  • Computer skills
  • Typing speed
  • Building rapport
  • Excellent communicator
  • CRM software
  • Assertiveness
  • Used Salesforce daily

Accomplishments

Accomplishments
  • Completing all outbound calls in system by making them promptly and efficiently.
  • Documented and resolved computer glitches which led to updated systems.
  • Helping other team members resolve issues by efficient communication and teamwork.

Certification

  • Salesforce Certified Administrator

Interests

  • Gym Workouts
  • I participate in low-impact exercises to strengthen core muscles
  • High-Intensity Interval Training
  • Swimming
  • Running
  • Hiking
  • Kayaking
  • Stand-up Paddleboarding (SUP)

Timeline

Call Center Agent, Inbound Sales
Aucera
06.2022 - 11.2024
Assembly Worker
Bosch
02.2019 - 02.2020
Gym Receptionist
Craven Community College
05.2017 - 08.2019
Craven Community College
Associate of Business Administration from Business Administration

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Gerald Brent Lamm Jr