Adele Dakdouk
Miami,United States of America
Summary
Licensed Accredited Claims Adjuster with comprehensive training in property, casualty, auto, and catastrophe claims. Skilled in policy interpretation, customer service, and efficient claims resolution. Committed to delivering fair outcomes and maintaining regulatory compliance Licensed and certified.
- Also aChief Technology Officer with extensive expertise in technology management and strategic leadership, driving innovation and digital transformation at the University of Miami Herbert Business School. With over two decades of experience, excels in aligning technology strategies with business objectives, fostering a culture of continuous learning and adaptability. Committed to empowering the next generation of tech leaders through mentorship and collaboration, leveraging a unique blend of entrepreneurial spirit and technical acumen to build resilient, scalable platforms.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Chief Technology Officer
Amplified Healing at Miami
01.2023 - Current
- Led tech strategy, enhancing systems, fostering innovation, resolving complex issues, boosting efficiency.
- Lead digital transformation strategy, aligning technology roadmap with business goals while fostering innovation across departments
- Drive technological advancement through strategic planning and implementation of emerging technologies while reducing operational costs
- Spearhead digital initiatives and AI integration while ensuring robust data governance and security compliance
- Architect enterprise-wide digital transformation initiatives, modernizing legacy systems and establishing cloud-first infrastructure to streamline operations
- Optimize IT resource allocation and vendor partnerships while implementing robust cybersecurity protocols to safeguard critical business assets
- Champion AI-driven solutions across departments, enhancing decision-making processes and automating routine workflows
- Design scalable technology frameworks that align with business objectives, driving sustainable growth through strategic system integration
- Pioneer enterprise-wide digital evolution strategies, integrating cutting-edge AI solutions while maintaining robust security standards
- Develop comprehensive technology frameworks that harmonize business objectives with scalable infrastructure solutions
Chief Assistant Director
South Miami Physical at Miami
01.2022 - Current
- Led cross-functional teams to deliver projects ahead of schedule while maintaining quality standards and fostering collaborative environment
- Spearheaded strategic initiatives and organizational transformation, driving cross-functional excellence while nurturing team growth and innovation
- Orchestrated comprehensive operational improvements, streamlined workflows, and established robust performance metrics for sustainable growth
- Built and mentored high-performing teams, fostering an environment of continuous learning while implementing best-practice leadership frameworks
- Developed data-driven strategies to optimize resource allocation, enhance operational efficiency, and strengthen stakeholder relationships
- Pioneered transformative solutions to complex challenges, ensuring sustainable growth while maintaining exceptional quality standards
- Implemented strategic operational frameworks to drive organisational excellence, fostering innovation and sustainable growth across multidisciplinary teams
- Directed strategic transformation initiatives, cultivating innovation and operational excellence while building resilient teams for sustained growth
- Optimised cross-functional workflows through data-driven decision making, establishing clear performance metrics and improving resource allocation
- Fostered a culture of continuous improvement, mentoring teams to achieve exceptional results while maintaining high-quality standards
- Streamlined operational processes and implemented robust frameworks, delivering measurable improvements in organisational effectiveness
- Championed transformative solutions to complex challenges, strengthening stakeholder relationships while driving sustainable business growth
- Established strategic operational frameworks and directed cross-functional teams to enhance organisational excellence, while fostering innovation and sustainable growth
Cardiac Sonographer
Heartwell at Delray Beach
01.2017 - 01.2018
- Performed comprehensive cardiac ultrasound examinations, documenting precise measurements and detailed analysis of heart structures and blood flow patterns.
- Maintained meticulous patient records while conducting thorough echocardiograms, ensuring accurate diagnosis and treatment planning.
- Collaborated with cardiologists to optimize patient care through timely reporting and clear communication of diagnostic findings.
- Streamlined examination protocols to enhance workflow efficiency while maintaining high diagnostic accuracy standards.
- Implemented advanced imaging techniques to capture complex cardiac abnormalities, contributing to improved diagnostic outcomes.
- Developed specialized cardiac imaging protocols for complex cases, enhancing diagnostic accuracy and reducing examination time while maintaining quality standards
- Executed advanced echocardiogram techniques for structural abnormality detection, delivering precise measurements for informed clinical decisions
- Pioneered workflow improvements in cardiac imaging procedures, resulting in enhanced patient comfort and more efficient diagnostic processes
- Led quality assurance initiatives for cardiac imaging protocols, ensuring consistent diagnostic excellence and improved patient outcomes
- Optimized cardiac imaging workflow by integrating specialized protocols for complex cases, reducing examination time while maintaining diagnostic excellence
- Streamlined echocardiogram procedures through advanced imaging techniques, enabling precise detection of structural abnormalities
- Executed comprehensive cardiac assessments using state-of-the-art ultrasound technology, delivering accurate measurements for clinical decisions
CEO
CcC's Pizza at Parma
02.2002 - 01.2004
- Led strategic transformation of pizza franchise, implementing innovative digital solutions and expanding market presence while fostering team excellence
- Streamlined operations and enhanced customer experience through data-driven decision making, resulting in sustained business growth
- Built and mentored high-performing teams, established strong vendor relationships, and created positive workplace culture driving operational success
- Optimised resource allocation and improved profit margins through strategic cost management and market analysis
- Pioneered customer loyalty programmes and modernised service delivery systems, enhancing brand reputation and market competitiveness
- Spearheaded comprehensive digital transformation initiatives across franchise operations, introducing advanced ordering systems and expanding market reach
- Cultivated strategic partnerships with key vendors and stakeholders, establishing robust supply chains and optimising operational efficiency
- Implemented innovative customer retention strategies and modernised service protocols, strengthening brand position in competitive markets
- Developed comprehensive training programmes and mentorship initiatives, fostering professional growth and enhancing team performance
Executive Management
Eco-X at Dubai
01.1999 - 01.2001
- Led strategic transformation initiatives across business units, fostering innovation and sustainable growth while developing high-performing teams
- Implemented data-driven decision-making processes, optimised resource allocation, and streamlined operations to enhance organisational efficiency
- Spearheaded market expansion projects, established key partnerships, and delivered substantial revenue growth through strategic planning
- Built cross-functional teams, mentored future leaders, and cultivated a culture of excellence while driving organisational transformation
- Pioneered sustainable business practices, launched digital transformation initiatives, and modernised legacy systems for improved performance
- Orchestrated comprehensive business transformation programmes, integrating sustainable practices and digital solutions to modernise operations and drive growth
Education
Cybersecurity
University of Miami
Miami, FL04.2024
Accredited Claims Adjuster
Broward College
Fort Lauderdale, FL08.2025
Chief Technology Officer
University of Miami Herbert Business School
Associates/Bachelor’s - undefined
International College of Health and Science
01.2015
Skills
- Technology Leadership
- User Experience (UX)
- Technology Management
- Perl
- Innovative mindset, Communication, Leadership, Strategic, Business Oriented, Tech skills
- Creativity and Innovation
- Leadership Development
- Strategic Communications
- Marketing Strategy
- Team Building
- Communication Skills
- Business Development
- Budgets
- Program Management
- Mentorship
- Fundraising
- Purpose Building Support
- Time Management
- Critical thinking
- Claims investigation
- Active listening
- Highly motivated
- Claims processing
- Team collaboration
- Advanced oral and written communication skills
- Decision-making
- Settlement negotiation
- Risk assessment
- Caseload management
- Policy interpretation
- Casualty and property loss
- Regulatory compliance
- Sales background
- Report writing
- Quality control
- Policy investigations
- Damage assessment
- Best practices implementation
- Property valuation
- Accident scene investigations
- Advanced computer skills
- State name claims adjuster license
- Auto damage estimation
- Data analysis
- Database management
- Innovation and creativity
- Law enforcement background
- Legal compliance
- Coverage assessments
- CCC reports
- Record preparation
- Healthcare common procedures coding system (HCPCS)
- Marketing
- Automobile claims specialist
- Microsoft publisher
- Medical coding
- BCCORP W5 for adjusters
- Risk management
- Customer service
- Problem-solving
- Attention to detail
- Multitasking and organization
- Empathy and patience
- Verbal and written communication
- Data entry
- Negotiation techniques
- Conflict resolution
- Ethical judgment
- Workflow management
- Rules of evidence
- Legal proceedings
- Underwriting
- Liability assessment
- Estimation techniques
- Workers' compensation claims
- Type claims guidelines
- Claims file management processes
- Insurance regulations
- Allocating claims
- Claims investigations
- Insurance fraud expertise
- Cross-functional coordination
- Evidence reviews
- Repair services coordination
- Claims negotiation
- Property claims
- File auditing
- Exposure analysis
- Medical terminology specialist
- Claims file documentation
- Property adjusting
- Litigation resolution
- Tme management
- Automobile appraisals
- Fact finding
- Settlement management
- Interviewing techniques
- Claims trend analysis
- HAZMAT expert
- Claims adjustment
- Negotiation and mediation
- Computer skills
- Customer service and support
- Insurance policy coverage expertise
- Team leadership
- Claims
- Liability determination
- Claims evaluation
- Relationship building
- Coverage determination
- Property damage assessment
- MS office
- Microsoft Office Suite
- Report and records review
- Settlement negotiations
- Coaching and mentoring
- Payment processing
- Team Training
Languages
English, Arabic, French, Spanish
Hobbies and Interests
Swimming, Basketball, Soccer and Tennis
Certification
Accredited Claims Adjuster
Courses
- Sep 2024
- Human Capital and Talent Strategies
- University of Miami Herbert Business School
- Computer Science
- Computer Science & Engineering
- Technology Trends
- Technology of Applications
- Technology Strategy
- AI and Analytics for Strategic Marketing
- University of Miami
- M&A and International Growth
- Mastering AI Shaping the Future of Business Leadership
- University Of Miami
Links
LinkedIn
Internships
- Leadership
- Imagining & Diagonic
- Program Director
- Parma After Care
Timeline
Chief Technology Officer
Amplified Healing at Miami
01.2023 - Current
Chief Assistant Director
South Miami Physical at Miami
01.2022 - Current
Cardiac Sonographer
Heartwell at Delray Beach
01.2017 - 01.2018
CEO
CcC's Pizza at Parma
02.2002 - 01.2004
Executive Management
Eco-X at Dubai
01.1999 - 01.2001
Chief Technology Officer
University of Miami Herbert Business School
Associates/Bachelor’s - undefined
International College of Health and Science
Cybersecurity
University of Miami
Accredited Claims Adjuster
Broward College
Similar Profiles
Nathan ApelNathan Apel
Mental Health Therapist at Amplified Life Counseling & CoachingMental Health Therapist at Amplified Life Counseling & Coaching
Matthias BlackMatthias Black
Account Executive at Lee Enterprises / Amplified DigitalAccount Executive at Lee Enterprises / Amplified Digital
Roland ByambasurenRoland Byambasuren
YouTube Content Creator at AmplifiedYouTube Content Creator at Amplified
ALESSANDRA COMBATTIALESSANDRA COMBATTI
Executive Assistant at YntegraExecutive Assistant at Yntegra
Emel Kirbas CilingirEmel Kirbas Cilingir
Graduate Research Assistant at University Of MiamiGraduate Research Assistant at University Of Miami