Adele Schumacher
Real Estate & Operations
Jersey City,NJ
Summary
Experienced and seasoned in customer service managing the expectation and leaving great satisfaction from clients in real estate investments and to some professional industry. Experienced with overseeing multiple tasks simultaneously.
Overview
2026
2026
years of professional experience
2
2
Languages
Work History
Operations Executive
Bimbrite Inc.
01.2017 - Current
- Convert new clients through follow-up with current leads and track sales opportunities in CRM database.
- Develop proposals for new business opportunities.
- Handling inquiries and providing support to internal and external collaborators.
- Improve customer satisfaction 60% by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
- Supporting projects by coordinating tasks, tracking progress, and ensuring deadlines are met.
Marketing Partner
Ayala Land International
01.2015 - Current
- Provided exceptional support during the negotiation process, advocating for client's best interests at all times.
- Maintained continuous awareness of industry trends and best practices.
- Engaged in marketing sponsorships to enhance promotion and sales of the projects.
- Conducted group and individual client project presentations.
- Enhanced client experience by offering personalized consultations tailored to individual needs and preferences.
- Coordinated financial negotiation, including administrative preparation, signing and consularization of legal documents, contracts and closing documents.
- Coordinated payment details between client and in-house financing department.
- Maintained strong relationships with clients to encourage future business.
- Analyzed market trends and competitor activity to inform data-driven marketing decisions.
- Strengthened client relationships through regular communication and personalized account management strategies.
- Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
New York Licensed Real Estate Salesperson
Douglas Elliman
12.2016 - 5 2018
- Implement advertisement campaigns for available property listings across several platforms
- Schedule and perform property showings and open houses with prospective buyers.
- Coordinate and execute administrative work for application processing, negotiation, payments and
- Contract signing between lessee/buyer and lessor/seller.
- Cultivate relationships with clients to encourage future business and referrals.
Senior International Property Specialist
Ayala Land International Sales
1 2011 - 12.2014
- Developed targeted marketing campaigns across the Ayala Land brands attracting qualified buyers and securing high-value transactions.
- Resolved problematic accounts identified by senior management as mishandled by other sellers, converting them to satisfied clients for future investments and referrals.
- Guided clients interested in selling or purchasing property, covering current market conditions, legal obligations, pricing, inspections, and mortgage options
- Traveled to various states to market and sell Ayala Land's existing and new developments.
- Coordinated payment details between client and in-house financing department.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Generated high-quality leads by designing and executing successful email marketing campaigns.
- Achieved annual sales quota, culminating in being recognized as top ALP champion in 2013
Sales Manager
Ayala Land Premier
1 2008 - 12.2010
- Built a loyal and successful 12-person sales team through open communication, active listening and social engagements to build strong interpersonal relationships with each team member
- Developed and executed advertising campaigns to help generated qualified leads and attained annual sales quota of USD 1.8M (PHP 100M) per agent.
- Upheld team professionalism through leading by example in maintaining the highest ethical standards.
- Coached my agents in successful selling methods to drive revenue.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Team Leader / Assistant Sales Manager
Ayala Land Premier
01.2005 - 09.2008
- Evaluated team member's skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Worked with colleagues to create familiarity on the system, company policy, and customer's satisfaction.
- Mentored employees on customer service techniques and explained direct link between revenue growth and customer loyalty.
- Collaborated with team to identify sales trends and implemented initiatives to enhance quota.
- Attended industry events to represent the organization and build a professional network.
- Assisted with new hire processing and existing training programs.
- Led team by answering complex customer questions and mentoring personnel one-on-one.
Ayala Land Premier Property Specialist
Ayala Land Premier
03.2002 - 11.2004
- Consistently surpassed the mandated sales quota for property transactions each quarter, significantly contributing to the team's exceptional achievement of surpassing overall sales targets.
- Developed and executed marketing strategies to increase property visibility, resulting in increased in listings and sales.
- Conducted market analysis to provide clients with estimated property valuations and investment advice.
- Negotiated purchase agreements, coordinated with lenders, inspectors, and attorneys to ensure smooth transaction processes.
- Built and maintained relationships with clients, providing exceptional customer service and ensuring high client satisfaction and repeat business.
- Promoted real estate developments to prospective buyers at company-sponsored events and through individual networking efforts.
- Provided exceptional customer service by proactively addressing client concerns while maintaining professionalism at all times.
Education
New York Real Estate Licensure
New York Real Estate Education Center
Manhattan, New York United States 05.2001 -
Medical Finance
City College of New York of The City University of New York, The
New York, NYMasters of Business Administration -
Ateneo University Graduate School [pending]
Bachelors of Business Administration - Marketing And Management
Colegio De San Juan De Letran
Skills
Relationship Development
Leadership Skills
Analytical Skills
Problem Solving
Communication Skills
MS Office
Organizational skills
Administrative support
Customer Relations Management [CRM]
Email Marketing
Accomplishments
- ALISI: Top 5 International Property Specialist (out of 200+ agents) - USD 2.5M (PHP 120M), 2012
- ALISI: Ayala Land Premier Brand Champion, Ayala Land International Sales - USD 1.2M (PHP 55M), 2012
- ALSI: Top 10 (out of 225 agents) | 2009
- ALSI: Best Leadership Award | 1Q 2009
- ALSI: Corporate Image Award | 1Q 2009
- ALSI: Model Property Specialist Award | 1Q 2009
- ALSI: Ayala Greenfield Estates Development Champion | 2008
- ALSI: Loyalty Award 5-year anniversary | 2007
- ALSI: Annual Corporate Image Award | 2007
- ALSI: Best Leadership Award | 2006
- ALSI: Model Property Specialist | 2005
- ALSI: Top Seller for “The Residences at Greenbelt” | 2005
- ALSI: 3rd Runner Up Property Specialist | 4Q 2004
Timeline
Operations Executive
Bimbrite Inc.
01.2017 - Current
New York Licensed Real Estate Salesperson
Douglas Elliman
12.2016 - 5 2018
Marketing Partner
Ayala Land International
01.2015 - Current
Team Leader / Assistant Sales Manager
Ayala Land Premier
01.2005 - 09.2008
Ayala Land Premier Property Specialist
Ayala Land Premier
03.2002 - 11.2004
New York Real Estate Licensure
New York Real Estate Education Center
05.2001 -
Senior International Property Specialist
Ayala Land International Sales
1 2011 - 12.2014
Sales Manager
Ayala Land Premier
1 2008 - 12.2010
Medical Finance
City College of New York of The City University of New York, The
Masters of Business Administration -
Ateneo University Graduate School [pending]
Bachelors of Business Administration - Marketing And Management
Colegio De San Juan De Letran