Adeleni Montoya

Assisted clients with check-in procedures in a welcoming and professional manner. Verified client information and completed necessary intake paperwork. Coordinated patient care by scheduling referrals and managing communication through calls and emails. Provided information regarding services, appointment availability, and addressed general inquiries from patients. Handled paperwork tasks including printing, scanning, faxing, and filing. Recorded and inputted patient notes accurately. Collected and processed payment information with precision. Resolved escalated customer situations effectively.

Experienced with expert knowledge in cashiering. Responsible for the efficacy of guest transactions including resolving customer complaints or issues regarding refunds or exchanges promptly and professionally. Trained and supervised cashiers to ensure efficient checkout processes and exceptional customer experiences. Demonstrated the ability to collaborate, lead and influence peers to drive results in the loyalty program and credit card applications. Maintained excellent cashwrap standards including cleanliness and overall aesthetics by regularly restocking bags, receipt paper rolls, and other supplies as needed. Assisted management team with cashier chat in/outs, associate exit inspections and opening/closing of registers.

Assisting customers with excellent customer service and resolving escalated customer issues. Knowledgeable and compliant with company policies, procedures and standards. Communicate team expectations and ensure the execution of all store tasks. Working alongside the leadership team in coaching, performance review, driving goals and reaching sales. Responsible for opening and closing the store as well as managing the store security system by alarming and disarming when necessary. Performing the opening/closing procedure of the registers including counting and reporting inaccuracies in the tills. Ensuring opening and closing procedures needed to be done by associates are done promptly and in a timely manner. Report end of day results including sales, credit salon and loyalty goals.

Provided guidance to customers on loyalty programs, promotions, discounts, or special offers available at the store. Developed strong product knowledge to assist customers with inquiries about merchandise availability or pricing. Managed cash register operations, including handling cash transactions, processing returns, and providing excellent customer service.