Kylee Nichols
Edmond
Summary
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Experienced with providing exceptional customer service and resolving inquiries promptly and effectively. Utilizes communication and problem-solving skills to enhance customer satisfaction and loyalty. Knowledge of best practices in customer support and proven ability to adapt to evolving needs.
Overview
4
4
years of professional experience
Work History
Keyholder Manager
Chicken Shack
212 OK-66 Arcadia, OK
11.2024 - Current
- Managed daily operations efficiently, including opening and closing procedures, and cash handling
- Resolved customer complaints promptly, fostering a high level of satisfaction and loyalty among patrons.
- Training new employees
- Providing leadership and accountability amongst employees
- Distributing employees daily/nightly tasks
Internship Student
Office of Juvenile Affairs
200 W Oklahoma Ave Guthrie, Oklahoma
08.2024 - 12.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Sorted, organized, and maintained files.
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
Server Shift Leader
Chicken Shack
212 OK-66 Arcadia, Oklahoma
03.2024 - 10.2024
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Increased team productivity with thorough training sessions and consistent performance feedback.
- Improved overall restaurant cleanliness, adhering to strict health and safety standards during each shift.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
Chicken Shack
212 OK-66 Arcadia, Oklahoma
01.2023 - 03.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Food Runner
Chicken Shack
212 OK-66 Arcadia, Oklahoma
08.2021 - 01.2023
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Increased customer satisfaction with quick and courteous food delivery.
Education
Bachelor of Arts - Criminal Justice/Forensic Investigations
University of Central Oklahoma
Edmond, OK12-2026
Associate of Arts - Criminal Justice
Rose State College
Midwest City, Oklahoma12-2024
High School Diploma -
Luther High School
18001 S Ash St05-2023
Skills
- Quick learner
- Strong work ethic
- Team management
- Shift planning
- Exceptional customer service
- Cash handling
- Sense of urgency
Timeline
Keyholder Manager
Chicken Shack
11.2024 - Current
Internship Student
Office of Juvenile Affairs
08.2024 - 12.2024
Server Shift Leader
Chicken Shack
03.2024 - 10.2024
Server
Chicken Shack
01.2023 - 03.2024
Food Runner
Chicken Shack
08.2021 - 01.2023
Bachelor of Arts - Criminal Justice/Forensic Investigations
University of Central Oklahoma
Associate of Arts - Criminal Justice
Rose State College
High School Diploma -
Luther High School