Alicia Empson
Oneida
Summary
I am a dedicated and focused person who does well in completing multiple tasks. I am very professional and organized and am very knowledgeable with Microsoft word and excel.
Overview
21
21
years of professional experience
Work History
Sales Associate/Keyholder (night Manager)
Jo-Ann Fabrics and Crafts
Galesburg, Illinois
05.2016 - Current
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Placed special merchandise orders for customers.
- Greeted customers in a timely fashion, while quickly determining their needs.
Certified Nursing Assistant (CNA)/ Unit Secertary
Methodist Medical Center Foundation
Peoria, Illinois
09.2004 - 04.2007
- Maintained accurate records of patient care, condition, progress and concerns.
- Monitored vital signs, such as blood pressure and pulse.
- Responded appropriately to the physical, emotional and developmental needs of patients.
- Tested and recorded blood glucose levels.
- Provided pre- and post-operative care.
- Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
- Helped patients move in and out of beds, baths, wheelchairs and automobiles.
- Assisted with patient transfer and ambulation.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
Education
High School Diploma - undefined
Knoxville HIgh School
1998
General education classes -
Carl Sandburg
May 2000
Certified Nursing Assistant - Nursing
Hearts Academy
May 2009
Skills
- Positive and friendly
- Compassionate
- Excellent customer service skills
- Trusted key holder
- Quick learner
- Committed team player
- Exceptional telephone etiquette
- Microsoft Outlook, Word and Excel
Timeline
Sales Associate/Keyholder (night Manager)
Jo-Ann Fabrics and Crafts
05.2016 - Current
Certified Nursing Assistant (CNA)/ Unit Secertary
Methodist Medical Center Foundation
09.2004 - 04.2007
High School Diploma - undefined
Knoxville HIgh School
General education classes -
Carl Sandburg
Certified Nursing Assistant - Nursing
Hearts Academy
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