A’Delia Golden
Jackson,MS
Summary
Self-directed and customer service oriented professional with call center and retail experience. Understand administrative duties, clerical workflows, and accurate claims processing. Maintain confidentiality and remain committed to ensuring optimal client outcomes. Skilled at establishing priorities, meeting deadlines, and working unsupervised. Effective problem solver, able to assess needs and identify solutions. Manage time and prioritize duties in fast-paced, multi-task environments. Strong written, verbal, and interpersonal skills for effective communication and documentation. Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate. Microsoft Office Applications – Word, Excel, and PowerPoint; Type 45 WPM.
Overview
7
7
years of professional experience
Work History
Results Associate
ResultsCX
05.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Analyzed medical records for accurate code assignment, ensuring compliance with regulations.
- Reviewed provider documentation to confirm completeness and appropriateness of coding practices.
- Analyzed medical records for accurate coding and billing compliance.
- Ensured adherence to regulatory guidelines and payer-specific requirements.
Customer Service Representative / Call Center
Concentrix
05.2024 - 09.2024
- Answered inbound phones, fielded inquiries, found solutions, and exhibited a high level of customer service.
- Located and researched information using multiple systems, applications, and technologies.
- Coordinated with cross-functional departments to obtain necessary information to resolve issues.
- Documented customer inquiries and associated actions; followed-up on outstanding items in a timely manner.
Customer Service Representative
Walmart
05.2020 - 03.2023
- Interacted with customers via inbound and outbound calls to answer inquiries and to provide assistance.
- Documented activity in customer accounts in an accurate manner and ensured confidentiality.
- Entered customer account data and communicated in a clear and concise manner.
- Identified customer needs, provided resolutions to problems, and followed established procedures.
Cashier / Customer Service
Popeye's
06.2018 - 05.2020
- Performed a multitude of tasks including food production and serving customers at the cash register.
- Ensured operation excellence by adhering to systems and standards of the restaurant.
- Maintained a clean and organized workstation and guest area.
- Worked in a team environment and communicated effectively with customers, managers, and co-workers.
Education
Associate of Science - Medical Billing and Coding
Ultimate Medical Academy
Tampa, FLDiploma - Medical Assistant
Delta Technical College
01.2023
Skills
- Medical Billing
- Accounts Receivable
- Co-Pay
- Deductibles
- Co-Insurance
- Revenue Cycle Management
- Posting Payments
- Government (Medicare & Medicaid)
- Third Party Payers
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Managed Care (HMO
- PPO
- POS
- Workers Compensation
- Insurance Verification
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Front Office Operations
- Medical Office Procedures
- Scheduling
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10-CM
- HCPCS
- CPT
Timeline
Results Associate
ResultsCX
05.2025 - Current
Customer Service Representative / Call Center
Concentrix
05.2024 - 09.2024
Customer Service Representative
Walmart
05.2020 - 03.2023
Cashier / Customer Service
Popeye's
06.2018 - 05.2020
Diploma - Medical Assistant
Delta Technical College
Associate of Science - Medical Billing and Coding
Ultimate Medical Academy
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