Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Adelina Castillo

Adelina Castillo

Thonotossasa,Fl

Summary

To pursue a highly rewarding career, seeking for a job in challenging and healthy work environment where I can utilize my skills and knowledge efficiency for organizational growth.

Overview

20
20
years of professional experience

Work History

Back Office Manager

Barker, Lynch & Hebblewhite, Do's, P.a. Weight Loss & Nutrition
03.2023 - Current
  • Patient services representative.
  • Greeting, Checking in patient’s/ working front desk.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Organized office operations, leading daily activities and controlling correspondence.
  • Hired, trained and on-boarded new team members and conducted evaluations to boost performance.
  • Ordered office supplies and maintained supplier contacts in database.
  • Worked with IT department to address technology issues and shortfalls.

PSR

Tower Radiology
01.2015 - 02.2018
  • Responsible for checking in patients in a courteous, professional manner .ensuring that the patients are satisfied and confortable.
  • Multitasking at all time when answering phone, assisting patients, doctors offices, techs, radiologist, coworkers.
  • The Best Customer Service
  • Making sure authorization did their part. Codes are correct.
  • Making sure all patients information and prescription orders are correct and up to date in system.
  • Ability to communicate clearly both in person and via telephone with patients, families, physicians and office staff.

customer service/ cashier/food prep

International Café
01.2011 - 01.2014
  • Providing the best customer service, responsibility and honesty while on the register. Multitasking at all time,helping my coworkers as well as making sure everything is in order and presentable.

customer service/ cashier

Café Caribe
01.2008 - 01.2011
  • Providing the best customer service, multitasking at all times. Honestly and responsibility when on the register.

customer service/Cashier/Computer

La Mexicana Latin store
08.2005 - 07.2007
  • Focus,honesty and responsibility while handling money and customer personal information. Providing the best customer service on site while on the phone.

Education

GED - undefined

Bower Whitley
06.2014

Skills

    Bilingual

    Fast learner

    Highly dependable

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Back Office Manager

Barker, Lynch & Hebblewhite, Do's, P.a. Weight Loss & Nutrition
03.2023 - Current

PSR

Tower Radiology
01.2015 - 02.2018

customer service/ cashier/food prep

International Café
01.2011 - 01.2014

customer service/ cashier

Café Caribe
01.2008 - 01.2011

customer service/Cashier/Computer

La Mexicana Latin store
08.2005 - 07.2007

GED - undefined

Bower Whitley

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Adelina Castillo