Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adelina Hernandez

Sullivan City,TX

Summary

Strategic shop owner with several years of experience independently operating a shop. Deep understanding of financial management, marketing, sales, customer service, and networking. Talented in establishing performance goals for management and employees.

Successful store owner skilled at leading profitable operations, managing employees and marketing business. Offers excellent business acumen and leadership abilities honed during progressive career. .

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

24
24
years of professional experience

Work History

Shop Owner

Angelly’s Bowtique
Sullivan City, Texas
07.2010 - Current
  • Trained and managed shop staff, including delegating tasks and scheduling shifts.
  • Provided excellent customer service to ensure customer satisfaction.
  • Planned in-store displays to attract shoppers and promote products.
  • Handled customer inquiries, complaints, and returns professionally.
  • Maintained inventory levels by ordering stock as needed.
  • Organized special events such as promotional days or discounts to boost sales.
  • Processed payments, calculated taxes, and prepared invoices for customers.
  • Coordinated deliveries of goods from suppliers in a timely manner.
  • Inspected merchandise before stocking it on shelves or selling it online.
  • Created a customer loyalty program to reward repeat customers.
  • Assisted with product development to create new items for the store.

Customer Service Representative

TTEC
McAllen, TX
02.2022 - 01.2024
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Developed positive relationships with customers through friendly interactions.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Provided accurate information about products and services to customers.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved customer complaints promptly and efficiently.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Health Care Provider

De Todo Corazon Home Health
McAllen, Texas
05.2016 - 12.2021
  • Work as a part of a health team to assess patient needs
  • Help patients with bathing, meal preparation, cleaning, walking and all needs
  • Developed strong relationships with patients by providing emotional support during difficult times.
  • Performed vital signs assessments such as blood pressure, temperature, pulse, respiration rate, and weight.
  • Demonstrated excellent customer service skills when interacting with patients and families.

Supervisor

U.S. Census Bureau
03.2010 - 07.2010
  • Evaluate worker’s performance
  • Interview, train workers

Certified Substitute Teacher (K-12)

La Joya I.S.D
08.2000 - 05.2010
  • Successfully use classroom management techniques in the absence of the permanent teacher
  • Flexibility/Ability to work with a variety of different grade level students
  • Maintained classroom rules

Education

High School Diploma -

La Joya High School
05.2000

Skills

  • Pre-K – 12 Instruction (All Subjects)
  • Ability to Follow Lesson Plans
  • Classroom Management & Discipline
  • English Language
  • Active Listening
  • Monitoring
  • Instructing
  • Customer and Personal Service
  • Active Learning
  • Sales proficiency
  • Social Media Marketing
  • Customer service background
  • Call Management
  • Scheduling
  • Appointment Scheduling
  • Customer consulting
  • Payment Processing
  • Credit card payment processing
  • Microsoft PowerPoint
  • Customer Service
  • Product Sales

Timeline

Customer Service Representative

TTEC
02.2022 - 01.2024

Health Care Provider

De Todo Corazon Home Health
05.2016 - 12.2021

Shop Owner

Angelly’s Bowtique
07.2010 - Current

Supervisor

U.S. Census Bureau
03.2010 - 07.2010

Certified Substitute Teacher (K-12)

La Joya I.S.D
08.2000 - 05.2010

High School Diploma -

La Joya High School
Adelina Hernandez