Adelina Ramirez
Dallas
Summary
Bilingual professional fluent in English and Spanish, specializing in customer service and operational efficiency. Demonstrates meticulous attention to detail and adaptability in fast-paced environments, with a focus on teamwork and independent initiative. Experienced in donor support and safety compliance, ensuring high-quality service and operational effectiveness. Proficient in donor database management and conflict resolution, consistently enhancing donor experiences and maintaining accurate records.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
Donor Support Technician
CSL Plasma
Dallas
02.2026 - Current
- Ensured safety and regulatory compliance by delivering outstanding support to plasma donors during donation process.
Performed vital sign checks and medical history screenings as part of donor intake procedures.
Assisted with basic phlebotomy techniques and monitored donors for adverse reactions.
Maintained meticulous records of donor interactions and educated individuals on aftercare procedures.
Followed stringent sanitation and safety protocols, including OSHA regulations, during all activities.
Worked collaboratively with team members to reach daily operational goals and maintain quality standards.
ECommerce Fulfillment Specialist
DHL
Dallas
11.2024 - 01.2026
- Assisted in order processing and fulfillment to ensure timely deliveries.
- Maintained safety protocols within the warehouse environment during daily operations.
- Collaborated with team members to enhance workflow efficiency in shipping operations.
- Conducted quality checks on outgoing shipments to maintain service standards.
Apparel TA
Walmart
11.2023 - 09.2024
- Assisted team in daily operations, ensuring smooth workflow and adherence to procedures.
- Collaborated with colleagues to develop efficient task management strategies and improve communication.
- Supported project initiatives by organizing documentation and maintaining accurate records.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Education
Certified Phlebotomy Technician Certificate -
Dallas College
Pleasant Grove, TX01-2026
Skills
- Team collaboration
- Effective communication
- Conflict resolution
- Multitasking
- Customer service
- Inventory management
- Health and safety
- Donor database management
Certification
• Certified Phlebotomy Technician (CPT)
• First Aid/ CPR Certification
• Basic Life Support (BLS)
• First Aid/ CPR Certification
• Basic Life Support (BLS)
Languages
- Spanish
- English
Timeline
Donor Support Technician
CSL Plasma
02.2026 - Current
ECommerce Fulfillment Specialist
DHL
11.2024 - 01.2026
Apparel TA
Walmart
11.2023 - 09.2024
Certified Phlebotomy Technician Certificate -
Dallas College