Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Adelina Torrez

Rio Rancho,NM

Summary

Dynamic Senior Sales Representative with a proven track record at Safelite Autoglass, excelling in client service and strategic planning. Leveraged negotiation expertise to enhance customer satisfaction and retention, while mentoring junior staff to boost team performance. Recognized for delivering impactful sales presentations and effectively assessing customer needs.

Results-driven sales professional with strong background in managing client portfolios and developing sales strategies. Recognized for effective team collaboration and adaptability to changing market conditions. Skilled in negotiation and relationship management, consistently contributing to team success and achieving sales goals.

Highly-motivated Senior Sales Representative with reputation for meeting and exceeding sales goals. Offering eight years of sales industry experience and aptitude for training and mentorship.

Overview

11
11
years of professional experience

Work History

Senior Sales Representative

Safelite Autoglass
07.2017 - Current
  • Cultivated relationships with clients to understand needs and tailor solutions.
  • Researched market trends to identify potential sales opportunities.
  • Assisted in preparing presentations and product demonstrations for prospective clients.
  • Collaborated with team members to develop effective sales strategies.
  • Provided feedback on customer interactions to enhance service quality.
  • Maintained accurate records of client communications and transactions in CRM system.
  • Participated in training sessions to improve product knowledge and sales techniques.
  • Developed exceptional interpersonal, speaking, and listening skills from talking with both customers and upper management.
  • Continually navigated issues and solved complex strategy problems affecting sales growth and business direction.
  • Identified customer needs by asking appropriate, open-ended questions.
  • Mentored junior sales representatives, improving overall team performance and productivity.
  • Increased customer satisfaction ratings by successfully resolving challenges.

Customer Service Representative

Western Refing
07.2014 - 07.2017
  • Resolved customer inquiries promptly, ensuring high satisfaction rates and loyalty.
  • Assisted in training new team members on company policies and customer service protocols.
  • Implemented process improvements that enhanced response times for customer issues.
  • Managed escalated complaints, providing effective solutions while maintaining professionalism.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Associate of Applied Science - Medical Assisting

Brown Mackie College
Albuquerque, NM
02-2013

Skills

  • Outbound sales calling
  • Customer support
  • Selling techniques
  • Negotiation expertise
  • Client service
  • Sales presentations
  • Strategic planning
  • Customer needs assessment
  • Personnel training
  • Team building
  • Objection handling
  • Customer retention
  • Closing techniques

Accomplishments

  • Achieved high attention rate by completing insurance claims accuracy and efficiency.
  • Participated in multiple specialty teams to fill in the gaps of over flow from different situations that arose through the years.

Languages

Spanish
Limited Working

Timeline

Senior Sales Representative

Safelite Autoglass
07.2017 - Current

Customer Service Representative

Western Refing
07.2014 - 07.2017

Associate of Applied Science - Medical Assisting

Brown Mackie College

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Adelina Torrez