Donna Schley
PRIMERICA FINANCIAL SERVICES LIMITED
Mount Holly,NJ
33
years of professional experience
Dynamic sales professional with extensive experience in strategic prospecting and team building. Known for mentoring junior representatives and delivering tailored client solutions that drive loyalty and sales growth.
Work History
Senior Sales Representative
11 Years 4 Months- Developed and implemented sales strategies to enhance client acquisition and retention.
- Cultivated strong client relationships through personalized service, resulting in increased customer loyalty.
- Mentored junior sales representatives, fostering professional growth and improving team performance.
- Analyzed market trends to identify new business opportunities and inform strategic decision-making.
- Delivered comprehensive product presentations to clients, effectively communicating value propositions.
- Identified customer needs by asking appropriate, open-ended questions.
- Mentored junior sales representatives, improving overall team performance and productivity.
- Led training sessions for new team members to quickly onboard them into the sales process.
- Trained, coached, and mentored new sales associates for maximum performance.
- Met existing customers to review current services and expand sales opportunities.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Customer Service Representative Team Lead
20 Years 1 Month- Resolved customer inquiries promptly, ensuring high satisfaction levels and repeat business.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed escalated issues, coordinating with management to achieve timely resolutions and maintain customer trust.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Investigated and resolved customer inquiries and complaints quickly.
- Addressed customer inquiries to ensure satisfaction and foster a positive service experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Trained new staff on company policies, enhancing team efficiency and knowledge retention.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Implemented feedback mechanisms to improve service delivery and address customer concerns effectively.
- Led team meetings focused on performance metrics, fostering a collaborative environment for continuous improvement efforts.
- Addressed customer inquiries to ensure satisfaction and foster a positive service experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Responded proactively and positively to rapid change.
- Educated new personnel about company operations, policies, and services.
- Sought ways to improve provided processes and services.
- Calculated order totals accurately during customer transactions., updated accounts, and maintained detailed records for inventory management.
- Monitored cash drawers in multiple checkout stations and maintained an adequate cash supply.
Realtor Sales Associate
15 Years- Developed comprehensive marketing strategies to enhance property visibility and attract potential buyers.
- Negotiated contracts and facilitated transactions to ensure favorable terms for clients.
- Conducted market analysis to provide accurate pricing recommendations and insights to clients.
- Conducted market analysis to provide accurate pricing recommendations and insights for clients.
- Streamlined communication processes between buyers, sellers, and mortgage lenders for efficient transaction management.
- Compared recently sold area properties to determine competitive market prices.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Demonstrated excellent problem-solving skills when addressing potential obstacles during transactions, securing successful outcomes for all parties involved.
- Organized open houses and private showings to effectively showcase properties to potential buyers.
- Negotiated successful contracts with attention to detail, ensuring favorable terms for clients.
- Prepared detailed comparative market analyses to help sellers determine appropriate listing prices for their properties.
- Presented purchase offers to sellers for consideration.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Developed new business and managed new and existing clients.
- Coordinated appointments to show tenants and buyers' prospective homes.
- Generated leads for sales and rental properties through cold calls and referrals.
- Conducted weekly open houses and provided feedback to sellers on potential buyers.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
Quality Management Coordinator
2 Years 7 Months- Developed quality assurance protocols to enhance operational efficiency and compliance.
- Conducted audits and assessments to identify areas for process improvement and risk mitigation.
- Collaborated with cross-functional teams to implement corrective action plans addressing quality issues.
- Ensured adherence to industry regulations by maintaining comprehensive documentation and reporting systems.
- Implemented corrective actions to address non-conformance issues, resulting in a significant reduction in defects and rework.
- Increased operational efficiency by streamlining workflows through process mapping and optimization techniques that yielded measurable results.
- Reduced customer complaints and increased satisfaction by consistently monitoring product quality and addressing issues promptly.
- Coordinated cross-departmental efforts that contributed significantly toward achieving corporate goals related to product quality.
- Championed a culture of continuous improvement within the organization by fostering an open environment where employees felt empowered to suggest ideas for enhancements.
- Managed the documentation system efficiently, maintaining accurate records of all quality-related activities and reports.
- Reviewed production schedules and streamlined processes.
Education
Associate of Science - Paralegal Studies
Bachelor of Science - Business Management
Skills
Outbound sales
Outbound sales calling
Sales presentations
Closing techniques
Client relations
Sales presentation
Sales coaching
Cross-selling strategies
Customer needs assessment
Cross-selling
Team collaboration
Objection resolution
Closing strategies
Accomplishments
- Supervised team of 10 staff members
Timeline
Senior Sales Representative
PRIMERICA FINANCIAL SERVICES LIMITED
05.2015 - CurrentRead More
Realtor Sales Associate
Coldwell Banker/ Century 21 Alliance/ Weichert Realtors
05.2002 - 05.2017Read More
Customer Service Representative Team Lead
Target Stores / Wegmans Food Markets
04.1999 - 05.2019Read More
Quality Management Coordinator
Universal Care Medical Group
01.1994 - 08.1996Read More
Phillips Jr. College
Associate of Science from Paralegal Studies
Read More
Rutgers University
Bachelor of Science from Business Management
Read More