Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

Adeline Hancock

Hoover,AL

Summary

Well-versed in measuring patient facial features and frame distances in order to properly fit eyeglasses and maximize customer satisfaction. Good fashion sense and people skills make insightful and individualized frame recommendations. Keen to continue to develop expertise in the field in a challenging new role.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sales Supervisor

Warby Parker
09.2023 - Current
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.

Apprentice Optician

Warby Parker Optical
02.2022 - Current
  • Complete both warranty and non-warranty frame repairs for customers.
  • Take measurements such as pupillary distance, ocular center and segment heights.
  • Adjust frames to fit patient faces by bending and shaping with hands, tools, and heat.
  • Educate clients about how to adapt to, wear, and care for eyeglasses.
  • Adjust and repair new and previously purchased frames to satisfy customer demands.

Advisor

Warby Parker
10.2021 - 02.2022
  • Built and maintained relationships with clients to provide ongoing support.
  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.

Host Lead

Petsuites
02.2021 - 07.2021
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Completed daily side work and opening and closing duties without fail.

Pet Host Trainer

Petsuites
08.2020 - 02.2021
  • Trained new hires in booking appointments and safety protocols to boost knowledge and performance.
  • Planned and executed promotions and special events in close collaboration with management.

Assistant Events Manager

Stars and Strikes
12.2019 - 08.2020
  • Trained and supervised event staff to complete tasks on time.
  • Managed administrative logistics of events planning, event booking, and event promotions.

Education

High School Diploma -

Foothills Charter High School
Monroe, GA
03.2023

Skills

  • Time Management
  • Customer Service
  • Communication Skills
  • Teaching
  • Organizational Skills
  • Front Desk
  • Microsoft Word, Outlook
  • HIPAA Guidelines
  • Glasses Fitting
  • Customer Inquiries
  • Eyewear Sales
  • Quality Checks
  • Frame Adjustments
  • Basic Lensometry
  • Eyeglass Prescriptions

Additional Information

  • AWARDS , Team Member of the Year

Certification

  • Certified Optician

Timeline

Sales Supervisor

Warby Parker
09.2023 - Current

Apprentice Optician

Warby Parker Optical
02.2022 - Current

Advisor

Warby Parker
10.2021 - 02.2022

Host Lead

Petsuites
02.2021 - 07.2021

Pet Host Trainer

Petsuites
08.2020 - 02.2021

Assistant Events Manager

Stars and Strikes
12.2019 - 08.2020

High School Diploma -

Foothills Charter High School

Similar Profiles

CREATE PROFILE
Adeline Hancock