Summary
Overview
Work History
Education
Skills
Timeline
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Adeline Kokou

Customer Service Expert
Charlotte,NC

Summary

Personable Head Bartender with 2 years of experience working in high traffic venues. Collaborative leader, establishing functional teams through relationship-building and thoughtful delegation. Proficient teacher, coaching staff to maintain service standards and anticipate customer needs. Expert Bartender with history of working across hospitality sector, from upscale restaurants and boutique hotels to local watering holes and large music venues. Looking to bring mixology proficiency and engaging customer service skills to challenging environment. Customer-savvy accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills. Capable customer service passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in various establishments.

Overview

12
12
years of professional experience
4
4
years of post-secondary education
1
1
Language

Work History

Lead Bartender

Aqua E Vino
Charlotte, NC
03.2021 - Current
  • Consulted with managers to organize special events and promotions.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Poured and prepared mixed drinks for over 300 customers daily.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Followed strict recipes and drink measurements to minimize product used.

Bartender Trainer

La Belle Helene
Charlotte, NC
06.2018 - 02.2020
  • Trained 7 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
  • Planned and documented programs of study meeting individual needs and abilities of students.
  • Engaged students in academic and practical conversations that elicited critical thinking, creativity, collaboration and communication.
  • Established goals for courses with organized outlines and detailed lessons.
  • Collaborated with colleagues and improved teaching practices through professional learning communities and student retention meetings.
  • Met training needs with well-organized, factual programs based on contemporary requirements.
  • Provided detailed instruction and role modeling for acceptable social and work-related behaviors.

Banquet Captain

Marriott Rennaissance
Charlotte, NC
03.2008 - 11.2016
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Organized banquet storage and surrounding areas to facilitate access to products and materials.
  • Delegated tasks to staff members to maximize production under tight deadlines.
  • Liaised with venue management to monitor logistics and timelines.
  • Orchestrated positive customer experiences by overseeing every area of 3 operations.

Education

Certificate - Hospitality And Tourism

Goodwill of Piedmont Charlotte
Charlotte, NC
01.2008 - 06.2008

High School Diploma -

Lome Cite
Togo(west Africa)
08.2000 - 05.2004

Skills

Attending multiple customers

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Timeline

Lead Bartender

Aqua E Vino
03.2021 - Current

Bartender Trainer

La Belle Helene
06.2018 - 02.2020

Banquet Captain

Marriott Rennaissance
03.2008 - 11.2016

Certificate - Hospitality And Tourism

Goodwill of Piedmont Charlotte
01.2008 - 06.2008

High School Diploma -

Lome Cite
08.2000 - 05.2004
Adeline KokouCustomer Service Expert