Adeline Tosar
Kendall,USA
Overview
9
9
years of professional experience
Work History
Consumer Sales Administrator
Norwegian Cruise Line
10.2024 - Current
- Boosted sales revenue by efficiently processing orders and coordinating with the sales team on customer requirements.
- supporting the sales team by managing customer data, processing bookings, and providing administrative assistance to ensure efficient sales operations and customer satisfaction
- Collaborated with cross-functional teams to ensure seamless order fulfillment, liaising between departments.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
License and Documentation Administrator
Norwegian Cruise Line
07.2023 - 10.2024
- Position maintains accurate and up to date record keeping of required documents for Deck and Engine Officers and shipboard crew
- Utilize Flag State databases and Norwegian Cruise Line Holdings crew scheduling systems to ensure timely document processing
- Ensure valid licenses, certificates and seaman books in order to keep our vessels in compliance with international, flag state and port requirements
- Maintain accurate log of all documents, licenses, seaman books
- Review licenses and certificates for STCW compliance for existing and newly hired Deck & Engine officers/crew
- Enter Flag State endorsement and seaman book applications in appropriate Flag State databases (Bahamas Maritime Authority and Marshall Islands)
- Liaise with shipboard personnel to obtain necessary National and Flag State applications and certificates
- Scan and upload flag documents in appropriate database (MAPS, MXP)
- Distribute certificates/seaman books to all vessels via courier to guarantee delivery and minimize lost documents
Transportation
The Walt Disney World
06.2022 - 05.2023
- Greet and welcome Guests
- Memorize prepared guest information and Participate in conversations with Guests, groups of multiple sizes
- Take ownership during emergencies situations
- Comfortable working independently with limited direct leadership
- Load and unload Guests from slow moving vehicle
- Operate a company vehicle
Onboarding Administrator
Norwegian Cruise Line
11.2020 - 01.2022
- Responsible to assist and guide all shipboard candidates through the initial documentation process required to work onboard Norwegian Cruise Line Holdings vessels
- The Onboarding Administrator ensures compliance with company policies and protocol in regard to documentation requirements, and support and maintain adequate manning levels
- Responsible for gathering, reviewing and filing of all candidate documentation as well as data entry of candidate's information in Success Factors (applicant tracking system)
Physician Practice Patient Representative 1
Miami Orthopedics and Sports Medicine
01.2019 - 11.2020
- Answering multi-phone line
- Patient registration
- Insurance verifications
- Assist with scheduling Baptist VIP'S such as Baptist Founders
Sales Representative
Norwegian Cruise Line
07.2016 - 12.2018
- Maintained productive relationships with existing customers through exceptional follow-up after sales
- Updated database with customer and sales information
- Informed management of special sales
Education
High school Diploma -
Robert Morgan Technical School
Skills
- Multi-line phone proficiency
- Customer Service
- Computer-savvy
- Microsoft Office
- Excel
- Outlook
- Maps
Timeline
Consumer Sales Administrator
Norwegian Cruise Line
10.2024 - Current
License and Documentation Administrator
Norwegian Cruise Line
07.2023 - 10.2024
Transportation
The Walt Disney World
06.2022 - 05.2023
Onboarding Administrator
Norwegian Cruise Line
11.2020 - 01.2022
Physician Practice Patient Representative 1
Miami Orthopedics and Sports Medicine
01.2019 - 11.2020
Sales Representative
Norwegian Cruise Line
07.2016 - 12.2018
High school Diploma -
Robert Morgan Technical School
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